Travel Trade & group organisers - frequently asked questions
This page should provide the answers to all your frequently asked questions:
Please note the following:
- Approximate numbers only are needed at the time of booking
- Exact numbers will be taken on the day of your visit which is when full payment is required
- Dedicated group visits coordinator
- Discounted rates for parties of 10+ paying admission
- One free admission per coach for an organiser, tour escort or blue badge guides, plus one complimentary £5 catering voucher if your group numbers 25 or more
- Discounted catering vouchers (pre-ordered and £50 minimum spend applies)
- Guided tours for pre-booked groups (additional cost applies)
- Discounted Guide Books (pre-ordered)
- Dedicated drop off point within a few minutes walk of the Visitors Centre
Coach drivers’ benefits
-One free entry per coach and £10 complimentary catering voucher (min 10 paying admission)
-Free coach parking and dedicated drop off point
-Free coach wash
-Free toilet drop
-Coach driver rest room and facilities
Coach Park Facilities
-Toilets
-Covered seating area
-Catering outlet open in peak season
Arrival and departure
-Your coach will be met by our team who endeavour to board all coaches to welcome visitors to Eden
- Banana Coach Park (drop off point) is only a few minutes walk to Visitor Centre (entrance of the Project)
- If you have any concerns regarding mobility please speak to our stewards on arrival, they will be happy to help
- Departure time will be agreed with the group on arrival, we recommend allowing 30 minutes to return to Banana Coach Park from the Biomes
- Land trains run regularly from the Visitors Centre to the Biomes and back
-The park & ride bus is available at the end of your visit to take the short ride back to Banana Coach Park, look out for the signs when leaving the Visitors Centre
-Eden is a large garden; to make the most of your visit we recommend allowing a minimum of 4½ hours for your visit.
