Accessible parking

Accessible parking spaces are available in car parks Apple 2 and 3 and Banana to those visiting by car with a clearly displayed disabled badge. You will be directed to park in the larger accessible bays in the car parks nearest the entrance. Alternatively, there is a drop-off area in the lowest car park – for directions just ask any of our car park stewards. If you are not a Blue badge holder but would benefit from accessible parking please ask a car park steward on arrival. Please note the park and ride buses do not run from these car parks. To get to the visitor entrance from Apple 2 accessible parking drop-off point you will need to take the path down, which is 32 metres at mainly 1:18 with a short section at 1:10. Assistance required from this location can be booked on 01726 818895 or by emailing gdyson@edenproject.com.

Park and ride

Our park and ride operates a non-stop service from all car parks which will drop you at the nearest point to the visitor entrance. The buses are fully accessible and all pick-up and drop-off points have raised kerbs to accommodate access.

Drop-off points

There is a drop-off area in Apple 2 car park – for directions just ask any of our car park stewards. To get to the Visitor Centre entrance from Apple 2 accessible parking drop-off point you will need to take the path down. It is 32 metres at mainly 1:18 with a short section at 1:16.

Accessible buses

Not only are the buses that service Eden's dedicated branch line painted a vibrant shade of green, but using public transport is a far more environmentally friendly option than driving yourself – and you get dropped off close to the Visitor Centre.

Description of car park area

Eden has a very large car parking area; each car park is clearly named after a fruit to help visitors remember where they parked. From there you can either walk down sloped pedestrian paths or catch a park and ride bus to the nearest drop-off point to the visitor entrance. Some of the car parks are a long walk away; this is often not so much of a problem on the way down but can be difficult on the way back up.

Complimentary wheelchairs

We offer a range of free wheelchairs for visitors who need them. Our attendant-pushed wheelchairs are rated up to 133kg/21 stone. We have quite a few of these, so there is normally no need to book. We also have two types of powered chairs, one attendant-controlled and the other self-driven. But these are limited and so it is advisable to book - please contact our Access Eden Help Desk on 01726 818895 or e-mail gdyson@edenproject.com

Please let us know when booking your tickets if you would like to borrow a chair for the event. You will also need to book a space on the viewing platform or in the family viewing area. Owing to emergency evacuation procedures we cannot allow wheelchairs in the main arena.

Assisted hearing facilities

Hearing loops are available at 3 of the ticketing booths located in the visitor centre at arrival. They will be shown by the T and ear symbol sign on the desks.

Assistance dogs

All assistance dogs are welcome at Eden. Please let us know when booking your tickets if you are bringing an assistance dog so we can offer suitable locations and facilities. Eden does not have a specific toilet facility for dogs and asks owners to ensure their dogs use mulched areas for peeing, not grassed areas.

Telephones

Mobile phone reception is good throughout the site on most networks, though there are some blind spots and reception can be disrupted when the site is busy. If you encounter difficulty getting mobile reception and need to make a call please contact a steward who will be able to assist.

First aid

Eden has a dedicated team of first aiders and paramedics. If you are in need of any medical assistance, please contact a member of Eden staff and they will be happy to help.

Food and beverage

A variety of food and drink is available throughout the site. Eden operates a policy of catering for special dietary requirements such as vegan and wheat free.  All bars & outlets have dropped counters to help with accessibility. 

Accessible toilets

All toilets on site are easily accessible and offer accessible facilities. They are located in Banana coach park, the Visitor Centre (on the left as you come in), the Core and in the Link Building between the Biomes (in both Zzub Zzub and between pasty and café bar on the ground floor and on the Link Bridge). For events, accessible toilets and adult changing facilities are located with the other temporary toilets around the stage area.

Useful Contacts:

Eden information line: telephone (01726) 811911 for general information
Box office - email boxoffice@edenproject.com for box office enquiries
Eden Access volunteers - telephone (01726) 818895 or email gdyson@edenproject.com