edenproject.comContact usCookies policy


Customer Services


Quality Guaranteed – our promise

Our promise is to provide high quality plants and products to you, and we are confident you will be happy with your purchase.

So, if our products have failed you in any way, let us know and we will either exchange them or give you your money back.

If you receive goods that do not match those that you ordered, please notify us within 10 days to return. For all enquiries please call 01726 818891 or e-mail us: webshop@edenproject.com.

Returning Items

If you decide you do not want your goods for whatever reason, or if you believe your goods to be faulty, please email or phone us within 10 days of delivery.

You may return any product you have purchased from us within 10 days to comply for a full refund with no fuss, in accordance with our 10-day exchange.

Please send all returns to:

Eden Project Webshop

Retail Warehouse

Eden Project



PL24 2SG

The value of the item(s) will be refunded to the card that you used for the transaction. We will not refund the cost of postage for items that are not faulty. The refund is only valid if the product has not been opened or tampered with.

If you have any complaint with your order, you should return the item(s) back to us. If the claim is supported, we will refund the postage and either replace the product or refund the price to you as we think most appropriate.

Please ensure that you use a proof of posting certificate from the Post Office when you send your goods back, or use a service that tracks delivery. We cannot be held responsible for any returned goods lost during transit.

If you are unhappy with a plant you have received from us, email us a photo along with a brief description and your order number to webshop@edenproject.com. We will then either organise a replacement plant or arrange a refund.

If you want to speak to someone about returns please call 01726 818891 or e-mail webshop@edenproject.com