Accessibility guide

In this guide

Before you arrive: planning your visit and personal assistance
How to get to the Eden Project
When you arrive
During your visit
Leaving
Useful contacts

1. Before you arrive: planning your visit and personal assistance

Visit AccessAble for supplementary in depth accessibility guides.

Assistance dogs

Assistance dogs are welcome at Eden and water is available for them around the site. Find out more about bringing dogs to the Eden Project.

Personal assistants

If you have personal assistants to help you, there is no admission charge for them.

Wheelchairs

We welcome all types of mobility vehicles and we also have a number of manual wheelchairs (approx 25) which are free of charge and available to borrow on a first come first served basis. Booking is not necessary for the manual chairs. These are available in the Apple car parks and Visitor Centre. All wheelchairs are routinely cleaned by stewarding staff before after use.

A self-propelled wheelchair is available to book in advance. Having access to the wheels means you can change the direction you are facing without relying on another person.

We have four powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment. The weight limit for these chairs is 21 stone; you can find out more in our powered wheelchair safety guide.

If you would like to book a self-propelled or powered wheelchair please get in touch directly with the Eden Team on boxoffice@edenproject.com or call us on 01726 811911.

All-terrain Tramper mobility scooter

We are pleased to partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive Outdoor Gardens. Able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored.

As we have just one Tramper available for hire, it is strongly recommended to book ahead. There is a hire charge for this service.

If you would like to book a Tramper please get in touch directly with the Eden Team on boxoffice@edenproject.com or call us on 01726 811911.

Information for people with visual impairment

We have a Braille guide book available on site that you can use for your visit.
We have a text reader that can be borrowed to read and interpret signs.
You are able to pre-book an Access Guide to support your visit – please telephone 01726 818558 or email accessbookingsteam@edenproject.com for information.

2. How to get to the Eden Project
Please check our Directions page, which includes information on how to get here on foot, by bike, car, public transport, or from the airport.

Tripadvisor review

“ We visited the Eden Project with my 87-year-old frail mum. The help given from start to finish was excellent. ”

3. When you arrive

Parking

When you drive into the Eden Project please display your Blue Badge clearly if you have one. If you are not a Blue Badge holder but require certain access needs, please speak to a car park attendant on arrival or contact us on 01726 818558 prior to your visit.

We have three access designated car parks in Apple 1, Apple 2 and Banana. These are not solely limited to those who are in possession of a Blue Badge and can also be utilised by those who have mobility issues, require a wheelchair or have organised access assistance.

If you have any questions about accessible parking and access issues please call our Access Eden helpline on 01726 818558 or 01726 811911 for the main switchboard.

Accessible parking

There are manual wheelchairs available in Apple 1 and Apple 2 car parks. To get to the Visitor Centre from Apple 1 and Apple 2 car parks you need to go down a tarmac path. The path is 32 metres long. The gradient is 1:18 with a short steeper section at 1:10.

You can book assistance before you arrive by telephoning our access line on 01726 818558 or 01726 811911 for the main switchboard.

Drop-off points

Apple 1 car park is available as a drop-off point – for directions just ask any of our car park stewards. If further assistance is required please call the steward team on 07791 202559.

Taxi drop-off

The taxi drop off point is Banana coach park where you will also find toilet facilities and lockers.

Visitor Centre

In front of the Visitor Centre there is a covered area. This area has flat level access. There are toilets and a cash point and on the right is the Visitor Centre where you enter the Eden Project. We're excited to confirm that we are now once again accepting cash at the Eden Project. If you need to borrow a wheelchair or would like assistance please see a steward in the Visitor Centre.

Accessible toilets

Accessible facilities are open in the Visitor Centre, the Core building, and the top floor and ground floor of the Link building (in between the Biomes).

A Changing Places toilet is also available in the Visitor Centre. The Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants.

We also have ADI toilets on site for the blind or visually impaired: one in the Link and one in the Visitor Centre.

4. During your visit

Gradients and surfaces

The Eden Project is an old clay mine and as such it is a challenging site with a variety of gradients. Zig-zag paths that cross the slopes have been used to keep steep gradients to a minimum. Path surfaces on site inside and outside the biomes are tarmaced except for some of the paths in the Outdoor Gardens in the Wild Cornwall area. Please note that the upper floor of the link building, whilst accessible, is a decked area, so could prove bumpy for some mobility vehicles. If you experience, or think you might experience problems please contact a member of staff either before your visit or whilst you're here.

Recommended routes

The easy access route from the Visitor Centre to the Core is available. To help with navigating the site, areas within the Outdoor Gardens that are not wheelchair accessible are highlighted on signposts.

Our Core external lift is available for use. The zig-zag pathway is the best route available between our Visitor Centre and Biomes.

Visit AccessAble for supplementary in depth accessibility guides.

To help Eden provide you with the best possible service we ask you to provide any access requirements you may have when booking your tickets.

The box office staff are fully trained to help with any information regarding access and have attended TypeTalk training.

Tickets can be booked by telephoning the box office on 01726 811911 or on the t ickets page.

Visit AccessAble for supplementary in depth accessibility guides.

All toilets on site are easily accessible and offer accessible facilities. They are located in Banana coach park, the Visitor Centre (on the left as you come in), The Core and in the Link Building between the Biomes.

Our accessible toilets in the Visitor Centre and Link are equipped with the RoomMate device, which plays a bespoke audio description allowing blind and visually impaired visitors to navigate the space. Listen to a taster online.

Visit AccessAble for supplementary in depth accessibility guides.

The restaurants and cafés at Eden offer vegetarian, vegan and gluten-free options. As well as enjoying the food you can also find out all about food and how it grows at Eden. We support the local economy by buying local food when we can.

Our permanent catering outlets and bars have dropped counters to help with accessibility.

Visit AccessAble for supplementary in depth accessibility guides.

The Eden Project is a feast for all the senses.

Sight
After arriving at Eden you will go through the Visitor Centre and step out onto the viewing platform where you will be presented with the spectacle that is Eden. The breathtaking landscape encircles the Biomes, giant stage and the Core, our unique copper roofed building. The more you look the more you see. As you explore you will be tantalised by the colours, shapes and patterns that present themselves! Eden is a living project that will be different every time you come.
Touch
The Biomes offer a full sensory experience as you travel from the temperate tropics outside through the humidity of the Rainforest Biome and the dry warmth of the Mediterranean Biome. There are many natural textures that can be explored in the Outdoor Gardens, particularly in Wild Cornwall.
Sound
Listen to the roar of the waterfall in the Rainforest Biome, or see if you can identify some of the British birds that have made the Outdoor Gardens their home. Every summer Eden puts on the Eden Sessions, a series of outdoor concerts; come and experience the joy of music in the magical setting of Eden. You might also be interested in the audio tour of Eden on the Candide app.
Smell
Take in the rich smell of nature decomposing in the Rainforest Biome and the dry fragrance in the Mediterranean Biome. Outside you will find a range of heady scents through the garden of flowers, lilies, sweet peas and many more!
Taste
Enjoy the fresh taste of local produce at all of the restaurants and cafes or try our own Eden Ale, brewed with St Austell Brewery. Cool down with a Cornish ice cream or take home a tempting treat from the Shop.

Visit AccessAble for supplementary in depth accessibility guides.

5. When you leave

Pick-up point

We invite you to use Apple Car Park 1 as a pick-up point.

Buses

Buses leave from our Banana carpark. You can find out more about timetables on our directions page.

Feedback

We are always looking for feedback, good or bad, on the service and experience that we provide. Please take the time to let us know about your visit, what worked and what could work better.

Visitor comment

“ Our son has many sensory issues. So it is a wonderful place for him to engage his needs. ”

6. Useful contacts

Eden information line

Telephone 01726 811911 for general information.

Box office

Email boxoffice@edenproject.com for box office enquiries.

Eden Access volunteers

Telephone 01726 818558

Powerchair bookings

01726 811911

Countryside Mobility

Countryside Mobility provide our all-terrain ‘Tramper’ mobility scooter.

Sensory Trust

This access guide for the Eden Project has been developed by the Sensory Trust. The guide is based on the Access Chain which looks at access through the stages of a visitor’s experience.

Supplementary guide

Visit AccessAble for supplementary in depth accessibility guides.

Two people looking out onto the Biome's in the background

Privacy Policy

Find out how the Eden Trust is committed to safeguarding your personal data.

Accessibility guide

In this guide

1. Before you arrive: planning your visit and personal assistance

Assistance dogs

Personal assistants

Wheelchairs

All-terrain Tramper mobility scooter

Information for people with visual impairment

2. How to get to the Eden Project

Tripadvisor review

3. When you arrive

Parking

Accessible parking

Drop-off points

Taxi drop-off

Visitor Centre

Accessible toilets

4. During your visit

5. When you leave

Pick-up point

Buses

Feedback

Visitor comment

6. Useful contacts

Eden information line

Box office

Eden Access volunteers

Powerchair bookings

Countryside Mobility

Sensory Trust

Supplementary guide

More from the Eden Project

FAQs

Free-to-use powered wheelchairs

Audio tour app

Privacy Policy

Share the page

Subscribe to our newsletter