While we remain temporarily closed you can still support us. Explore our free online resources, connect your community with The Big Lunch or join us as an Eden Project Member.

At Eden our paramount concern has always been the safety, health and wellbeing of our staff and guests – the coronavirus pandemic means this has never been more important.

While we had hoped to be able to continue access to our gardens and outdoor spaces, the latest Government advice means that this has become increasingly difficult to achieve.

We are sure that you will understand why we have to close in these unprecedented times. We look forward to welcoming visitors again when we can safely re-open.

During this difficult time, connection with nature has never been more important to help support everyone’s wellbeing.

Although our Biomes and gardens are temporarily closed, we plan to stay open in other ways, across our website www.edenproject.com, by email newsletters, and by social media channels including Facebook, YouTube, Twitter and Instagram.

We will continue to share beautiful content from our gardens, encourage you to keep engaged with useful, free resources on gardening, sustainability, art and nature, and explore new ways to connect safely with each other.

We recently announced a Community Action Response to encourage everyone to do what they can to support their communities, in particular vulnerable and isolated people during the pandemic.

This was launched by Eden Project Communities with partners The National Lottery Community Fund, Nextdoor, Neighbourhood Watch, Campaign to End Loneliness and Eco Attractions Group.

For more information on the Community Action Response go to: www.edenprojectcommunities.com/community-action-response

Frequently asked questions

What do I do if I have pre-booked tickets to come to Eden?

As a charity, revenue from ticket admissions and membership has never been more vital to support our wider work to deliver transformational projects which can make a real difference to people’s lives and the planet. If you would like to donate the value of your ticket to help support us, we would be extremely grateful. Alternatively, your ticket/pass is valid for 365 days from the date you selected, so we hope you will be able to visit Eden in the future.

If this isn’t an option for you, refunds are available via the Box Office (please email boxoffice@edenproject.com).  Due to an anticipated high volume of enquiries, there may be a delay in responding – please bear with us and we will reply as quickly as possible. Please note Box Office opening times are Monday – Friday, 10am – 2pm.

Thank you for your continued support. We look forward to welcoming you back to Eden as soon as we can safely reopen.

Applies to all tickets booked for dates from 23 March to 3 July 2020. We will review any later bookings in due course.

What happens to my Eden Project Membership while you are closed?

As a charity, revenue from ticket admissions and Membership has never been more vital to support our wider work to deliver transformational projects which can make a real difference to people’s lives and the planet. Thank you for your continued support of the Eden Project as a Member and we hope to see you again as soon as we can safely reopen.

In these circumstances, we would be delighted to extend your existing Membership by up to 12 weeks. Please bear with us while we work through the practicalities of this.

If you have any other queries at this time, please feel free to contact the Membership team as usual – they are doing their very best to respond as quickly as possible.

What should I do if I have an Eden Project Locals’ Pass?

As a charity, revenue from ticket admissions and membership has never been more vital to support our wider work to deliver transformational projects which can make a real difference to people’s lives and the planet. Thank you for your continued support of the Eden Project as a Locals' Pass holder and we hope to see you again as soon as we can safely reopen.

Due to the current circumstances, we will be delighted to increase the benefits of your Locals’ Pass: upon Eden reopening, all Local Pass holders will be able to bring a family guest free of charge for one month (from date of reopening). We will be in contact directly nearer the time to confirm full details of how to take up this benefit.

I have purchased Eden Project tickets from a hotel or Tourist Information Centre – can I get a refund?

Your ticket/pass is valid for 365 days from date of purchase so we hope you will be able to visit Eden in the future.

If this isn’t an option for you, refunds will be available directly from the hotel or Tourist Information Centre which you originally purchased your tickets from.

We look forward to welcoming you back to Eden as soon as we can safely reopen.

Applies to all tickets booked up to and including 3 July 2020. We will review any later bookings in due course.

I have entered the Eden Classic, is the event still going ahead?

Unfortunately, the Eden Classic will no longer take place on 17 May. All entrants have been contacted directly.

I have entered the Eden Marathon, is the event still going ahead?

We are still planning to go ahead with the Eden Marathon and Half Marathon on 11 October. If this changes we will contact entrants directly.

I have a booking at Eden YHA – who should I contact?

Please contact the YHA team on 03453 719573 or edenproject@yha.org.uk to discuss your booking.

I have a booking at Hangloose – who should I contact?

Please contact the Hangloose team on 01726 812724 or email info@hanglooseadventure.com to discuss your booking.

I have a group booking/tour booked – who should I contact?

Please contact the group bookings administrator on groups@edenproject.com to discuss your booking.

I have a school/university/college booking for the summer term – what shall I do?

Find out more on our schools or tertiary education contact pages.

When will Eden re-open?

We will continue to monitor Government guidance closely. Please visit the website or follow our social media channels where information will be updated. You can also sign up to receive our e-newsletter.

Is your online shop still open?

Unfortunately we have taken the decision to temporarily close our online shop and are not taking new orders (as of 24 March 2020). All orders already placed will be fulfilled.

Are the Sessions still happening?

Find out more about the Eden Sessions in our special Eden Sessions FAQs.

Other enquiries

Please contact Eden’s Box Office on boxoffice@edenproject.com. Due to an anticipated high volume of enquiries, there may be a delay in responding – please bear with us and we will reply as quickly as possible.