Previously, Lucy was Chief Executive of Cantos Communications, a pioneer in online video communications for major corporates, with over a third of the FTSE100 amongst its clients and an established audience in financial institutions worldwide. In the early 1990s she founded Trinity Management Communications, specialising in executive coaching and leadership communications for business. She was a General Trainee with the BBC and spent 15 years as a documentary producer and director, including with the Community Programme Unit.

Lucy began her career as a teacher and performer in theatre-in-education. She founded Shiftwork, a documentary-theatre company which devised shows with young people telling their own story on stage at the Old Vic and the Lyric Theatre Hammersmith. Lucy is a graduate of Cambridge University and did a Masters degree at New York University in educational theatre and broadcasting on an ITT Scholarship. She was awarded a Churchill Fellowship to study innovative theatre in Japan.