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Guarantees & Warranties

Quality promise for plants

Where the goods are hardy plants, we warrant that they are covered by a one year guarantee. We further guarantee plants are quality assured and are in good condition when they leave our warehouse for delivery to you.

If the plant should fail within the first 12 months, and providing you have followed the care guidelines included with the plant, we will replace it or refund you. This guarantee will not cover plants damaged due to lack of adequate horticultural care, so if you do not follow the planting, watering and feeding instructions, your guarantee becomes null and void.

Manufacturers Guarantee

Where non-plant goods are not already covered by a manufacturers guarantee, we warrant that they will meet the specification and will be free from defects in materials and workmanship at the time of delivery.