Cookies policy

This page explains how we use cookies on our website. You can change your browser settings to block or delete our cookies at any time (find out how to do this on the About Cookies website). If you continue to use our website without changing your settings, we will accept your consent to receive our cookies.

What are cookies?

Our websites use cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

How we use cookies

This policy covers the whole range of Eden Project websites, which includes our main and subsidiary information sites, our webshop, our online advance ticketing site and our hotel/short breaks booking site.

Our cookies help us to:

  • make our websites work as you'd expect
  • remember some settings and/or shopping basket contents during and between visits
  • allow you to share pages with social networks like Facebook or Twitter
  • personalise our sites to you to help you get what you need faster
  • monitor performance and help us to continuously improve our websites for you.

We do not use cookies to:

  • collect any personally identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass personally identifiable data to third parties.

Types of cookies we use

Our own cookies

We use cookies to make our websites work, including:

  • making our shopping basket and checkout work
  • checking if you are logged in or not
  • remembering if you have accepted our terms and conditions
  • allowing you to add comments to our site
  • tailoring content to your needs.

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our sites, like most websites, include functionality provided by third parties. For example, the YouTube videos on our websites use cookies. Disabling these cookies will probably break the functions offered by these third parties.

Social website cookies

We have included sharing buttons on our websites so that you can easily ’Like’ or share our content on on Facebook, Twitter and other social networks.

Cookies are set by:

  • Facebook
  • Twitter
  • StumbleUpon
  • AddThis – this is the third party system we use to provide the sharing functionality.

The privacy implications of this will vary from social network to social network and will depend on the privacy settings you have chosen on these networks.

Anonymous visitor statistics cookies

We use ’analytics software’ to compile visitor statistics, such as how many people have visited our website, what type of technology is being used (eg Mac, Windows PC, mobile device), how long visitors spend on the site, and what pages were viewed. These programs also tell us, on an anonymous basis, how people reached this site (eg from a search engine), whether they have been here before and, for our shop site, which items were purchased.

We use Google Analytics to do our anonymous visitor and ecommerce tracking.

Affiliate cookies

We have a number of partners who promote us on a success-only basis (ie instead of paying for advertising, we pay them commissions on sales). For example, we will pay a commission to a retail recommendation website that refers a customer to our webshop who then buys something. Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks).

Neither us, the networks, nor the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do.

Our affiliate cookies are provided by Affiliate Future.

Giving us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below; however, doing so will likely mean that our site will not work as you would expect.

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of our and a large proportion of the world's websites as cookies are a standard part of most modern websites.

If you would prefer not to receive cookies from our websites, please change your browser settings (find out how to do this on the About Cookies website).

Concerns about spyware

It may be that you have concerns around cookies relate to so-called 'spyware'. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.