Travel trade and group organisers: terms and conditions

• All visits must be booked in advance.
• Admission prices are inclusive of value added tax (VAT).
• Group discounts are only applicable when a group comprises of 15 or more paying admission (total group number must exclude any person eligible for free entry as listed below)

• Free entry will be granted to:
  One coach driver (per coach)

  One minibus driver (even if multiple minibuses used)

  One group organiser, tour escort or Blue Badge Guide (per coach)

  Child – aged under five

  One free entry for essential personal assistant per visitor with a disability

  Eden Member or Annual/Local Passholder

Visitor information

• The Eden Project makes every effort to maintain and provide its visitors and organisers with accurate information; all such information is subject to change, sometimes at short notice.
• Published site openings are correct at the date of publication but may change without notice. Eden will endeavour to give notice to any changes particularly to pre-booked group visits where the organiser has provided contact details.
• If the Project is hosting an event of any sort on the day you wish to visit group access may be restricted.
• The Eden Project accepts no liability to organisers or visitors for changes to site opening times, site restrictions or site closures.

Cancellations/charges

Cancellations made up to 24 hours before your visit will be free of charge. Cancellations made after this time and/or no-shows will be charged at 100% of the booked number of guests

Payment

One payment only will be accepted to gain the agreed group discounts. Payment must be made prior to your visit by one of the following:

• Credit or Debit cards: we will send you a link to take payment online.
• Pre-agreed voucher: this can be handed in on arrival at the Project.

A company representative (driver/group leader and not a paying guest) must countersign guest entry at the check-in desk on arrival. Failure to countersign actual numbers arriving may result in you being charged the last agreed booked number of guests, which may be a higher number.

Travel trade

If you would like to apply for an account please email groups@edenproject.com.

On agreement of your account:

• Each visit must be pre-booked.
• The Eden confirmation letter or your company voucher must be handed over on each visit with the final numbers and signed for by the driver/courier on the day.
• Invoices will be produced after the visit has taken place.
• Payment will be required within 30 days of the invoice date. If payments are overdue account facilities may be removed without notice.
• We should be informed of any queries on invoices within the agreed payment period of 30 days.