Family walking towards the camera away from the Eden Project Biomes

FAQs

Here's some useful information to help you plan your day.

The Eden Project is now open daily and timed entry tickets are available to pre-book for dates up to 5 September 2021.

We have lots of information below which should help with any queries you have about visiting Eden. However if you can't find the answer to your question below, please contact us directly.

Visiting Eden during the coronavirus pandemic

Your health and safety continue to be our top priority.

Here’s our commitment to you:

We’re continuing to limit visitor numbers by using timed ticketing so that we can manage visitor capacity throughout the day.
We have new operating procedures, cleaning schedules and one-way systems.
We’ve installed protective screens and barriers to provide safe separations in areas that need it. You’ll see some staff wearing personal protective equipment so they can work safely.
We are contactless and cashless.

It’s up to you help keep us safe too:

We strongly recommend that you continue to wear a face covering in appropriate areas, as indicated by signage on site.
Check in to the Eden Project using the NHS COVID-19 contact tracing app.
Keep those hands clean!

Here is a full list of the places and services that are currently closed or operating on a limited basis. We’ll continue to review this over the coming weeks:

Land Train – no longer operating
Park and ride service – available on a limited basis from car parks situated the furthest distance from the Visitor Centre (Cherry and Melon)
Core galleries and Core Lab (Invisible Worlds)
Ocean Exhibit (re-opens from 23 July)
some structures inside the Rainforest: Cool Room, Rainforest Lookout
some cafés including the Core Café and Juice Bar.

To help us to safely manage visitor numbers, all visitors to Eden must pre-book a time slot in advance of each visit, including Members, Passholders, and those who can visit for free. Please note that due to limited ticket numbers, some timed entry slots over summer are now full. We tend to have more availability in the afternoons, after 12.30pm, and over weekends.

Need to know more? Read our ticketing FAQs below.

Thank you for your support. In response to Member feedback, rather than offering an additional extension in light of our recent closures, all existing Members due to renew on or after April 2021 will receive an exclusive 50% renewal discount.

We have sent an email to Members eligible to receive this discount. We will follow up again with a reminder of the discount offer nearer the time when your Membership is due for renewal.

If you are not safely receiving regular emails from us please contact membership@edenproject.com to check or update your details. You can also visit the Membership FAQs page for more detailed information relating to your Membership.

Contacting and finding the Eden Project

Buying tickets for the Eden Project

Please note that we are unable to change the time or date of purchased tickets or, in line with our terms and conditions, to offer refunds.

However, if you have booked (free) timed entry as an existing Member or Locals’/Annual Passholder and you are now unable to visit, please please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

To visit using an Eden Project Membership, Locals' Pass or Annual Pass you simply need to book yourself a (free) time slot online by following the 'Member and Passholder' options on our admissions page.

Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online).

If you've lost your Annual Pass or you're unsure when your it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open daily 9am-12).

Once booked, if you're unable to make your visit after all, please please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

If you've lost your Annual Pass or you're unsure when your it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open Monday to Friday 10am-2pm).

If you have lost your Locals' Pass, and can't find your original proof of purchase to show on arrival, please contact our Box Office ahead of your visit.

During these unprecedented times, we have changed the way that we sell and administer admissions to the Eden Project (which is now all prebooked online and with timed entry). This means that we are unable to accept the wide range of promotional vouchers offering discounted entry to the Eden Project that we previously redeemed when visitors could buy tickets on the door.

Please see the adjacent FAQs for information on Tesco Clubcard and Blue Peter badges.

Pre-paid vouchers/gift experiences

If you have a pre-paid voucher or gift experience for entry to the Eden Project (for example, from Activity Superstore, Buyagift, Red Letter days or Virgin Experience Days), please email boxoffice@edenproject.com detailing the number of tickets covered by the voucher, the voucher code (if available) and your preferred arrival date and entry time.

Blue Peter Badge holders (between 6-15 years old) can enter for free when accompanied by an adult with their own valid entry (ticket/Annual Pass/Locals’ Pass/Membership).

When you book your visit online, please ensure you book a (free) time slot for Blue Peter badgeholders at the same time.

When you book online, you will see the option to select Blue Peter Badge holders.

When you arrive, please show the badge and ID card or letter.

Yes, Eden offers a fantastic immersive learning experience for school groups of all ages.

Teachers are welcome to take students around the site independently, for which we can provide you discounted entry for groups booked in advance.

We'd recommend that you take full advantage of the site and our expertise by booking one of our curriculum-linked half- or full-day interactive workshops with a trained leader.

Please book all school groups in via our schools team.

Visiting the Eden Project

We're open most days of the year except 25 December, when our staff get a well earned Christmas break, and some days in January and February when we undertake staff training.

Occasionally we have to close the Rainforest Biome early, to give our plants a special treatment that keeps them healthy – you'll be able to see this on our opening times page.

See our full opening hours to plan your visit.

Because Eden's plants and exhibits change throughout the seasons and year on year, you could spend a good three to four hours visiting, even if you've been before.

Your ticket is valid from your reserved entry slot right up until closing time, so you can stop for as many cups of tea as you'd like. You could also stagger your visit over several days, if you book yourself time slots head, as our Annual Pass gives you unlimited entry to Eden for a whole year from the selected date.

Most of Eden's garden displays are outdoors. But you can also visit the Core – a fantastic building full of interactive displays and exhibits – a selection of cafés, and of course the two Biomes (greenhouses). Don't forget your suncream on hot days; you can still get sunburnt through the Biomes. Find out about visiting Eden in all weathers.

We’ve got a whopping 245 toilets, of which we’re very proud! Not only do they flush with harvested rainwater from our site, they have won several national Loo of the Year Awards.

All toilets on site are easily accessible and each location includes a dedicated accessible cubicle.

We also have a special Changing Places toilet which includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants.

See our a ccessibility guide for more information on getting around Eden.