Family walking towards the camera away from the Eden Project Biomes

FAQs

Here's some useful information to help you plan your day.

In order to ensure the safety of visitors and Eden team members during the festive season, we have updated our guidance regarding face coverings in response to the latest government announcement. See the first FAQ section below for more information.

Tickets are now available to pre-book for dates up to 31 January 2022. We'll release tickets for dates beyond this soon.

Please note, Eden is closed to all visitors on Christmas Day, Boxing Day and selected Mondays and Tuesdays in January and February 2022.

Book tickets

We have lots of information below which should help with any queries you have about visiting Eden. However if you can't find the answer to your question below, please contact us directly.

Visiting Eden during the coronavirus pandemic

Your health and safety continue to be our top priority.

Here’s our commitment to you:

In response to the latest government guidance, all Eden team members (unless exempt) are wearing face coverings inside buildings and when using shared transport.
We’re continuing to limit visitor numbers by using timed ticketing so that we can manage visitor capacity throughout the day.
We have new operating procedures, cleaning schedules and one-way systems. We’ve installed protective screens and barriers to provide safe separations in areas that need it.
We are contactless and cashless.

It’s up to you help keep us safe too:

Please wear a face covering in appropriate areas, as indicated by signage on site. Please note, in response to the latest government guidance, wearing a face covering inside Eden’s retail areas or when using shared/public transport such as the park and ride service is mandatory for all visitors (unless exempt).
Check in to the Eden Project using the NHS Covid-19 contract tracking app.
Keep those hands clean by washing or sanitising regularly.

Here is a full list of the places and services that are currently closed or operating on a limited basis. We’ll continue to review this over the coming weeks:

Land Train – no longer operating
Park and ride service – available on a limited basis from car parks situated the furthest distance from the Visitor Centre (Cherry and Melon)
Core galleries and Core Lab (Invisible Worlds)
some structures inside the Rainforest: Cool Room, Rainforest Lookout, Cloud Bridge
some cafés including the Core Café and Juice Bar

Please note that we are unable to change the time or date of purchased admission tickets, or, in line with our terms and conditions, to offer refunds on admission tickets.

If you have booked a ticketed event (ice skating or Father Christmas), refunds will be given in these circumstances only:

You have received a positive result for COVID-19 after taking a lateral flow test within 48 hrs of the start of the event. If you have taken a lateral flow test you must log your test and positive result at gov.uk/report-covid19-result and provide evidence of this. A screenshot will be acceptable proof.
You have received a positive result for COVID-19 after taking a PCR test within 48 hours of the start of the event and can provide evidence of this. A screenshot will be acceptable proof.
You have received a text/email/phone call from NHS track and trace and have been told to self-isolate. You must submit (i) proof of the email/text you have received from the NHS track and trace team or (ii) proof that you were called by the NHS (to do this you will need to go to contact-tracing.phe.gov.uk to speak with a member of the contact tracing team to get confirmation. A screenshot of either will be acceptable proof.
You have been pinged by the NHS Covid-19 app and told to self-isolate. You must submit a screenshot/photo of the isolation message from their app showing the dates of isolation.
You are in a government ordered lockdown area or country and are therefore unable to attend the concert.

You must provide proof to support your refund application. Accepted forms of proof include:

Doctor’s note
Positive PCR or Lateral Flow Test (within 48 hours of the start of the event)
Screenshot of isolation order from NHS Track and Trace or NHS COVID-19 app

Please note that refunds will not be given for the following circumstances:

You have gone on holiday and then once out of England (or the UK), you are told that you must quarantine on arrival back into England (or the UK).

How do I apply for a refund?

Please note that refunds must be requested by the original ticket purchaser, including your booking reference. Any approved refunds can only be refunded directly to the ticket purchaser and against the original payment card.
Ticket purchasers who wish to apply for a refund must contact Eden’s Box Office and submit an accepted form of proof as soon as possible, and no later than 14 days after the event date. Please submit your refund claim by emailing boxoffice@edenproject.com. Please ensure that your email includes a) the original Eden booking reference and b) the number of tickets that require a refund on that booking, with the required proof for each ticket refund requested. E.g. If the original booking was for four tickets and two of these tickets require a refund due to COVID related reasons, two separate screenshots will be required demonstrating the proof listed above to qualify for refunds.
Refund requests will be processed within 30 days of the completed request to provided the correct information is supplied when the original request is made. You will receive an email confirmation once the refund has been processed. Please allow 5 working days for funds to be received into your account.
Due to the high volume of emails/calls, we will not be able to respond immediately to individual queries. Thank you for your patience.

We are running a short winter Locals’ Pass offer which will be available to buy from 1-30 November 2021. Your Locals' Pass will be valid on entry to Eden until 31 March 2022.

Please see our Locals' Pass page for more information and pricing.

Please note that all Passholders still need to pre-book a timed entry slot to visit Eden.

Thank you for your support. In response to Member feedback, rather than offering an additional extension in light of our recent closures, all existing Members due to renew on or after April 2021 will receive an exclusive 50% renewal discount.

We have sent an email to Members eligible to receive this discount. We will follow up again with a reminder of the discount offer nearer the time when your Membership is due for renewal.

If you are not safely receiving regular emails from us please contact membership@edenproject.com to check or update your details. You can also visit the Membership FAQs page for more detailed information relating to your Membership.

Contacting and finding the Eden Project

Buying tickets for the Eden Project

Please note that we are unable to change the time or date of purchased admission tickets or, in line with our terms and conditions, to offer refunds on admission tickets.

However, if you have booked (free) timed entry as an existing Member or Locals’/Annual Passholder and you are now unable to visit, please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

If you have booked a ticketed event (ice skating or Father Christmas) and you have COVID-related circumstances preventing you from attending, you may be eligible for a refund. Please see our FAQ 'Do you offer refunds for COVID-related circumstances?' for further information.

To visit using an Eden Project Membership, Locals' Pass or Annual Pass you simply need to book yourself a (free) time slot online by following the 'Member and Passholder' options on our admissions page.

Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online).

If you've lost your Annual Pass or you're unsure when it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open daily 9am-12).

Once booked, if you're unable to make your visit after all, please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

If you've lost your Annual Pass or you're unsure when your it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open Monday to Friday 9.30-4.30, Saturday to Sunday 10am-2pm).

If you have lost your Locals' Pass, and can't find your original proof of purchase to show on arrival, please contact our Box Office ahead of your visit.

During these unprecedented times, we have changed the way that we sell and administer admissions to the Eden Project (which is now all prebooked online and with timed entry). This means that we are unable to accept the wide range of promotional vouchers offering discounted entry to the Eden Project that we previously redeemed when visitors could buy tickets on the door.

Please see the adjacent FAQs for information on Tesco Clubcard and Blue Peter badges.

Pre-paid vouchers/gift experiences

If you have a pre-paid voucher or gift experience for entry to the Eden Project (for example, from Activity Superstore, Buyagift, Red Letter days or Virgin Experience Days), please email boxoffice@edenproject.com detailing the number of tickets covered by the voucher, the voucher code (if available) and your preferred arrival date and entry time.

Blue Peter Badge holders (between 6-15 years old) can enter for free when accompanied by an adult with their own valid entry (ticket/Annual Pass/Locals’ Pass/Membership).

When you book your visit online, please ensure you book a (free) time slot for Blue Peter badgeholders at the same time.

When you book online, you will see the option to select Blue Peter Badge holders.

When you arrive, please show the badge and ID card or letter.

Yes, Eden offers a fantastic immersive learning experience for school groups of all ages.

Teachers are welcome to take students around the site independently, for which we can provide you discounted entry for groups booked in advance.

We'd recommend that you take full advantage of the site and our expertise by booking one of our curriculum-linked half- or full-day interactive workshops with a trained leader.

Please book all school groups in via our schools team.

Visiting the Eden Project

We're open most days of the year except 25-26 December, when our staff get a well earned Christmas break, and some days in January and February when we undertake staff training.

This year, we will be closed from 15-21 November for a staff wellbeing week.

Occasionally we have to close the Rainforest Biome early, to give our plants a special treatment that keeps them healthy – you'll be able to see this on our opening times page.

See our full opening hours to plan your visit.

Because Eden's plants and exhibits change throughout the seasons and year on year, you could spend a good three to four hours visiting, even if you've been before.

Your ticket is valid from your reserved entry slot right up until closing time, so you can stop for as many cups of tea as you'd like. You could also stagger your visit over several days, if you book yourself time slots head, as our Annual Pass gives you unlimited entry to Eden for a whole year from the selected date.

Most of Eden's garden displays are outdoors. But you can also visit the Core – a fantastic building full of interactive displays and exhibits – a selection of cafés, and of course the two Biomes (greenhouses). Don't forget your suncream on hot days; you can still get sunburnt through the Biomes. Find out about visiting Eden in all weathers.

We’ve got a whopping 245 toilets, of which we’re very proud! Not only do they flush with harvested rainwater from our site, they have won several national Loo of the Year Awards.

All toilets on site are easily accessible and each location includes a dedicated accessible cubicle.

We also have a special Changing Places toilet which includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants.

See our a ccessibility guide for more information on getting around Eden.