FAQs

We continue to keep in place changes introduced during the coronavirus pandemic, including the requirement to pre-book your visit online, advising visitors to wear face coverings in certain areas as indicated by signage on site, and the closure of certain services and places.

Your health and safety continue to be our top priority.

Here’s our commitment to you:   

1. Eden team members (unless exempt) are being advised to wear face coverings in crowded and enclosed spaces.
2. We have signage in place recommending that our visitors wear face coverings in our buildings. 
3. We’re managing visitor numbers by using timed ticketing so that we can manage visitor capacity throughout the day. 
   We’re keeping queuing outside as much as possible.
4. We’ve installed protective screens at till points and sanitizing stations at the entrance to all buildings and catering areas. 
5. We use ventilation to assist in moving fresh air around our buildings.
6. We are contactless and cashless.

It’s up to you help keep us safe too: 

1. All visitors are recommended to wear a face covering in appropriate indoor areas and on public transport, as indicated by signage on site.
2. Keep those hands clean by washing or sanitising regularly

Some places and services remain closed or operating on a limited basis:

• Land Train – no longer operating
• Park and ride bus service – only available during busy periods (such as school holidays and major events) from car parks situated the furthest distance from the Visitor Centre (Cherry and Melon)
• Core galleries and Core Lab (Invisible Worlds)
• Some cafés including the Core Café and Juice Bar

Please note, the Lookout platform in the Rainforest is now open, however this is dependent on safe operating conditions based on temperature and humidity on the day. 

All visitors to Eden must pre-book a time slot in advance of each visit, including Members, Passholders, and those who can visit for free.

Need to know more? Read our ticketing FAQs below.

In the event that we have to close due to updated Covid-19 Government guidance, we will be in touch directly with ticket purchasers.

Locals' Passes are now available to buy for a limited time, for residents in Cornwall and Devon. Your Pass allows unlimited entry up until March 2023.

Please see our Locals' Pass page for more information and pricing.

Please note that all Passholders still need to pre-book a timed entry slot to visit Eden.

There’s lots to tickle your tastebuds on our delicious menus, from stone-baked pizzas to freshly rolled burritos, sourdough toasties to hearty salad bowls.

All our food and drink options can be enjoyed inside or around the gardens as takeaway options. Find out more about eating at the Eden Project. 

We are operating as a cash-free site.

Find out more about how we are continuing to ensure that our site is accessible, in our updated accessibility guide.

Our full address is: Eden Project, Bodelva, St Austell, Cornwall, PL24 2SG. 

Get directions to visit us.

You can find full details of how to get in touch on our contact us page.

You can reach the Eden Project by bike, on foot, public transport or car. 

Find out more and get full directions and maps.

To help us to safely manage visitor numbers, all visitors to Eden must pre-book a time slot in advance of each visit, including Members, Passholders, and those who can visit for free.

Limited, timed tickets are available every day. Book your visit online.

Please note that we are unable to change the time or date of purchased admission tickets or, in line with our terms and conditions, to offer refunds on admission tickets.

However, if you have booked (free) timed entry as an existing Member or Locals’/Annual Passholder and you are now unable to visit, please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

If you have booked a ticketed event (e.g. ice skating) and you have COVID-related circumstances preventing you from attending, you may be eligible for a refund. Please see our FAQ 'Do you offer refunds for COVID-related circumstances?' for further information.

Children aged four and under can visit Eden for free. Children aged 0–13 must be accompanied by an adult. 

However, all visitors to Eden must have a time slot booked in advance of each visit, including children. Visit our admissions page.

Before you arrive, to speed up your entry to Eden, please make sure you have proof of purchase of your tickets/Pass/Membership, plus your time slot, ready on your phone or on a printout.

To visit using an Eden Project Membership, Locals' Pass or Annual Pass you simply need to book yourself a (free) time slot online by following the 'Member and Passholder' options on our admissions page. 

Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online). 

If you've lost your Annual Pass or you're unsure when it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open daily 9am-12). 

Once booked, if you're unable to make your visit after all, please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

If you've lost your Annual Pass or you're unsure when your it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open Monday to Friday 9.30-4.30, Saturday to Sunday 10am-2pm).

If you have lost your Locals' Pass, and can't find your original proof of purchase to show on arrival, please contact our Box Office ahead of your visit.

Yes, please see our admission page for details. When you visit, please bring proof of being a full-time student (such as an NUS Extra card or a student ID card). 

We've arranged our ticketing so that accompanying personal assistants can come in for free (one carer for each person who is being cared for, eg a person with disabilities). 

All visitors to Eden must pre-book a time slot in advance of each visit, including carers. Visit our admissions page.

Yes, you can use your exchanged Clubcard points to book tickets on our bookings site using the following link: https://tesco.edenproject.com/select.aspx

Please note that when booking using Tesco Clubcard points you will be given the opportunity to purchase a single entry admission ticket rather than an Annual Pass.  

During these unprecedented times, we have changed the way that we sell and administer admissions to the Eden Project (which is now all prebooked online and with timed entry). This means that we are unable to accept the wide range of promotional vouchers offering discounted entry to the Eden Project that we previously redeemed when visitors could buy tickets on the door.

Please see the adjacent FAQs for information on Tesco Clubcard and Blue Peter badges.

Pre-paid vouchers/gift experiences

If you have a pre-paid voucher or gift experience for entry to the Eden Project (for example, from Activity Superstore, Buyagift, Red Letter days or Virgin Experience Days), please email boxoffice@edenproject.com detailing the number of tickets covered by the voucher, the voucher code (if available) and your preferred arrival date and entry time.

Blue Peter Badge holders (between 6-15 years old) can enter for free when accompanied by an adult with their own valid entry (ticket/Annual Pass/Locals’ Pass/Membership).

When you book your visit online, please ensure you book a (free) time slot for Blue Peter badgeholders at the same time. 

When you book online, you will see the option to select Blue Peter Badge holders.

When you arrive, please show the badge and ID card or letter.

If there are 15 or more people in a group, you can benefit from a group discount. Visit our group visits page for more information. 

School groups also benefit from a group discount.

Yes, Eden offers a fantastic immersive learning experience for school groups of all ages.

Teachers are welcome to take students around the site independently, for which we can provide you discounted entry for groups booked in advance.

We'd recommend that you take full advantage of the site and our expertise by booking one of our curriculum-linked half- or full-day interactive workshops with a trained leader.

Please book all school groups in via our schools team.

We're open most days of the year except 25-26 December, when our staff get a well earned Christmas break, and some days in January and February when we undertake staff training.

Occasionally we have to close the Rainforest Biome early, to give our plants a special treatment that keeps them healthy – you'll be able to see this on our opening times page.

See our full opening hours to plan your visit.

The busiest days at Eden tend to be school holidays and rainy mid-week days. But even in these periods, you can always find a quiet spot to enjoy Eden – take a look at what's here on our map, to see the full range of garden and sculpture displays you can find at Eden.

Because Eden's plants and exhibits change throughout the seasons and year on year, you  could spend a good three to four hours visiting, even if you've been before.

Your ticket is valid from your reserved entry slot right up until closing time, so you can stop for as many cups of tea as you'd like. You could also stagger your visit over several days, if you book yourself time slots head, as our Annual Pass gives you unlimited entry to Eden for a whole year from the selected date.

Most of Eden's garden displays are outdoors. But you can also visit the Core – a fantastic building full of interactive displays and exhibits – a selection of cafés, and of course the two Biomes (greenhouses). Don't forget your suncream on hot days; you can still get sunburnt through the Biomes. Find out about visiting Eden in all weathers.

We've laid on lots of special things for small people:

• imaginative children's play areas
• interactive exhibits
• giant garden sculptures
• children's menu in our cafés
• trails around site featuring shortcuts and hideaways, stepping stones and sandpits

Take a look at our tips for parents to get the most out of your visit.

All toilet buildings have unisex baby changing facilities. While we welcome breastfeeding across the site, if you wish to have a private and quiet space, please speak to a team member who can find you the best location on the day. Find out more about our baby facilities on our Visiting with kids page.

You can bring your dog into our Outdoor Gardens at no extra charge. Please note, dogs are not allowed inside the Biomes (with the exception of guide dogs). Find out more on our 'guide to bringing dogs' page.

We do not allow any other pets at Eden.

We offer a whole range of freshly prepared food at Eden. Visit our food and drink section to see what you can eat and where.

Yes, we have a great selection of vegan, vegetarian and gluten-free food. If you have a specific requirement or allergy, please tell a member of staff and they will ensure you get the right food.

We have several gift shops at Eden selling gifts, food and plants. We’ve chosen the products because we believe in them; each item is either recycled, made of natural materials, fair trade, organic, locally produced or encourages learning. Our online shop sells many of the same products.

We've got ample free parking for cars at Eden. Get more details on arriving by car.

Yes, we have bike racks, just at the edge of Banana Coach Park, before you walk down to the Visitor Centre. Get more details on arriving by bike.

YHA Eden Project is located right here on site, where you can hire quirky Airstreams, bell tents or Landpods for a memorable night’s sleep under the stars. Wild camping is available for our Eden Sessions music events.

Our cash machine is currently out of use, as we are not accepting cash during the coronavirus pandemic. 

We do have a postbox and we sell stamps in the Visitor Centre.

Please note that we do not have a public payphone at Eden.

Unfortunately we are not currently offering guided tours. 

Scooters, skateboards and roller skates are not permitted on site.

Yes, you can leave your suitcases or rucksacks in our lockers – all you need is a £1 coin, which you’ll get back. The lockers are located near the main entrance at our Visitor Centre Park and Ride Bus Stop, as well as at Banana Coach Park.

Mobile phone reception is good throughout the site on most networks, although there are some blind spots and reception can be disrupted when the site is busy. If you encounter difficulty getting mobile reception and need to make a call, please contact an Eden team member who will be able to assist.

We have free wifi throughout the site, with the strongest signal being inside the buildings.

We have a dedicated team of first aiders and paramedics. If you are in need of any medical assistance, please contact a member of Eden staff and they will be happy to help.

We’ve got a whopping 245 toilets, of which we’re very proud! Not only do they flush with harvested rainwater from our site, they have won several national Loo of the Year Awards.

All toilets on site are easily accessible and each location includes a dedicated accessible cubicle.

We also have a special Changing Places toilet which includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants.

See our accessibility guide for more information on getting around Eden.

If you think you've lost something at the Eden Project, drop us an email on lostproperty@edenproject.com.

No, we don’t allow members of the public to fly drones of any size over any part of the Eden site. 

From 1 July 2022 onwards, if you travel to Eden in a planet-friendly way, whether that’s by train and/or bus, on foot or by bike, your group can claim an Eden Guide Book worth £6 on arrival. 

Choose from one English or German Guide Book per group, and if you’re also bringing children aged between 5-16, we’ll add a copy of our Children’s Guide Book, worth £5. 

In order to claim your free gift, please make yourself known to the ticketing team on arrival at the Visitor Centre, and hold onto any train or bus receipts from your journey to us. 

Please note, this offer is available per booked group on your first visit to Eden, not for those returning with their Annual Pass or Membership. Excludes Locals’ Pass holders. Terms apply - see below.

Free Eden Guide Book FAQs

Do I need to provide proof to claim my Guide Book? 
We ask you to hang onto any receipts from your bus or train travel to Eden and show them to the team on arrival. 

What if I lost my receipt?
Just let our team at the ticketing desks know. 

How do I prove that I walked or cycled?
Just let the team at ticketing know that you walked or cycled to the Eden Project. Obviously you won’t be able to provide any proof, so we’ll be operating an honesty policy. If the offer is clearly being abused by those who arrive by car, we retain the right to rescind the offer. 

Please note that this offer is not for visitors who have walked from the car park! 

I came by coach; can I claim a free Guide Book?
We are not extending this offer to our visitors that arrive by coach, as admission prices are already reduced for these visitors. Find out more about the benefits of visiting Eden on a group visit.

Why are Locals’ Pass holders not included in this offer?
We are not extending this offer to Locals’ Pass holders as admission prices are already reduced for these visitors. Find out more about the benefits for Locals’ Pass holders.

I’ve already bought a Guide Book; can I get my money back?
If you’ve already purchased a Guide Book prior to your visit we will issue you a refund of £6 against your payment. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of your visit. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.

How many Guide Books can I claim? 
You can claim up to one Adult Guide Book per booked group, and one Children’s Guide Book if your booking includes at least one child aged between 5-16. 

I’m bringing my children; can they have a Guide Book?
You can claim a Children’s Guide Book if your booking includes at least one child aged between 5-16. 

Terms & Conditions

• Offer valid on visits from Friday 1 July 2022 onwards.
• Up to one Adult Guide Book per booked visit, plus a further Children’s Guide Book if your booking includes a child aged between 5-16. Please note that all visits to the Eden Project must be pre-booked via edenproject.com/book. 
• Cannot be used in conjunction with any other offer or discount. Excludes Locals’ Pass holders.
• Valid for all general admission ticket holders, Members and Annual Pass holders. Valid for first visit only, excludes repeat visits. 
• Valid when visiting for standard day entry to Eden only, excludes all Sessions or other ticketed events. 
• We reserve the right to change the benefits of this offer at any time and without prior notice. Any changes to benefits will be published on the Eden Project website. 
• There is no cash alternative for this offer. However, if you’ve already bought a Guide Book as part of your ticket booking, please speak to the ticketing team to arrange a refund of £6 (£5 for child Guide Book) against your original payment. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of your visit. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.
• Eden reserves the right to refuse this offer to anyone it reasonably believes has not travelled to Eden by train, bus, car or foot (when valid proof isn’t shown).
   

Absolutely. Please visit our dedicated accessibility guide for full details on getting around Eden.

Yes – please visit our dedicated accessibility guide for full details.