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A person pushing someone in a wheelchair through the biome

Accessibility guide

The Eden Project aims to provide a great experience for all ages, abilities and backgrounds.

We work hard to make our site as accessible as possible for everyone and we are proud to have won multiple awards for our accessibility and inclusivity.

 

Visiting during coronavirus

Please note, health and safety has been our top priority as we reopened the Eden Project during coronavirus. As you’d expect, we’ve had to introduce a few adjustments to our site, which change the way we ensure accessibility. This includes the suspension of our land train and park and ride services and the temporary closing of narrow paths.

Please read this page carefully, as things may have changed since your last visit. You can find answers to some of our most asked questions on our FAQs page.

 

In this guide

  • Before you arrive: planning your visit and personal assistance
  • How to get to the Eden Project
  • When you arrive
  • During your visit
  • Leaving
  • Useful contacts

1. Before you arrive: planning your visit and personal assistance

Assistance dogs

Assistance dogs are welcome at Eden and water is available for them around the site. Find out more about bringing dogs to the Eden Project.

Personal assistants

If you have personal assistants to help you, there is no admission charge for them.

Wheelchairs

We welcome all types of mobility vehicles and we also have a number of manual wheelchairs (approx 40) which are free of charge and available to borrow on a first come first served basis (*booking isn’t necessary for the manual chairs*). These are available in the Apple car parks and Visitor Centre. All wheelchairs are routinely cleaned by stewarding staff before after use.

We have six powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment. The weight limit for these chairs is 21 stone; you can find out more in our powered wheelchair safety guide.

If you would like to book a powered chair please get in touch directly with the Eden Team on boxoffice@edenproject.com or call us on 01726 811911.

All-terrain Tramper mobility scooter 

We are pleased to partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive Outdoor Gardens and estate. Able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored.

As we have just one Tramper available for hire, it is strongly recommended to book ahead.

If you would like to book a Tramper please get in touch directly with the Eden Team on boxoffice@edenproject.com or call us on 01726 811911.

Information for people with visual impairment

  • We have a Braille guide book available on site that you can use for your visit.
  • For those with some vision, we have a number of high-powered magnifiers that can be borrowed.
  • We have a text reader that can be borrowed to read and interpret signs.
  • You are able to pre-book an Access Guide to support your visit – please telephone 01726 818558 or email accessbookingsteam@edenproject.com for information.

2. How to get to the Eden Project

Please check our Directions page, which includes information on how to get here on foot, by bike, car, public transport, or from the airport.

 

Tripadvisor review

Tripadvisor review

“We visited the Eden Project with my 87-year-old frail mum. The help given from start to finish was excellent.”

3. When you arrive

Parking

When you drive into the Eden Project please display your Blue Badge clearly if you have one. If you are not a Blue Badge holder but require certain access needs, please speak to a car park attendant on arrival or contact us on 01726 818558 prior to your visit. 

We have three access designated car parks in Apple 1, Apple 2 and Banana. These are not solely limited to those who are in possession of a Blue Badge and can also be utilised by those who have mobility issues, require a wheelchair or have organised access assistance. 

If you have any questions about accessible parking and access issues please call our Access Eden helpline on 01726 818558 or 01726 811911 for the main switchboard.

Accessible parking

There are manual wheelchairs available in Apple 1 car park. To get to the Visitor Centre from Apple 1 car park you need to go down a tarmac path. The path is 32 metres long. The gradient is 1:18 with a short steeper section at 1:10.

You can book assistance before you arrive by telephoning our access line on 01726 818895 or 01726 811911 for the main switchboard. 

Drop-off points

Apple 1 and 2 car parks are available as drop-off points – for directions just ask any of our car park stewards. If further assistance is required please call the steward team on 07929 202408.

Taxi drop-off

The taxi drop off point is Banana coach park where you will also find toilet facilities and lockers.

Visitor Centre

In front of the Visitor Centre there is a covered area. This area has flat level access. There are toilets and a cash point and on the right is the Visitor Centre where you buy tickets and enter the Eden Project. If you need to borrow a wheelchair or would like assistance please see a steward in the Visitor Centre.

Accessible toilets

Accessible facilities are open in the Visitor Centre and ground floor of the Link building (in between the Biomes).

A Changing Places toilet is also available in the Visitor Centre. The Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants. 

We also have ADI toilets on site for the blind or visually impaired: one in the Link and one in the Visitor Centre.

4. During your visit

5. When you leave

Pick-up point

We invite you to use the Apple Car Parks as pick-up points. 

Buses

Buses leave from our Banana carpark. You can find out more about timetables on our directions page.

Feedback

We are always looking for feedback, good or bad, on the service and experience that we provide. Please take the time to let us know about your visit, what worked and what could work better.

 

 

Visitor comment

Visitor comment

“Our son has many sensory issues. So it is a wonderful place for him to engage his needs.”

6. Useful contacts

Eden information line

Telephone 01726 811911 for general information.

Box office

Email boxoffice@edenproject.com for box office enquiries.

Eden Access volunteers

Telephone 01726 818558

Powerchair bookings

01726 811911

Countryside Mobility

Countryside Mobility provide our all-terrain ‘Tramper’ mobility scooter.

Sensory Trust

This access guide for the Eden Project has been developed by the Sensory Trust. The guide is based on the Access Chain which looks at access through the stages of a visitor’s experience.

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