FAQs for Eden Project Membership
Here are the answers to some questions we're commonly asked about Eden Project Membership. If you've got a question which isn't answered here, please email firstname.lastname@example.org or phone us on 01726 811932 (Monday - Friday, 9am - 5pm).
How do I join as a Member?
You can join online and save 10% every year by setting up an annual Direct Debit, or you can pay by debit/credit card. Your Membership starts immediately. Visit the 'Become a Member' page to find out more.
Alternatively, call us on 01726 811932 (Monday – Friday, 9am – 5pm) and you can join over the telephone. If you reach our answering machine, please do leave a message and we will call you back as soon as possible.
If you wish to visit before your Membership card can be sent to you, please simply quote your reference number when you arrive at our Visitor Centre. We would advise that you ask an Admissions Assistant to print your receipt so that you can use your 10% Member discount on any of your purchases in our shops, restaurants and cafés. Please show your Membership receipt before paying for your items.
You can also join in the Visitor Centre on your next visit to Eden – simply ask an Admissions Assistant in the Visitor Centre for Eden Project Membership. You may however find, especially during busy periods, that joining online or by phone in advance reduces the amount of time you may be waiting in a queue.
Can I upgrade my entry ticket or Pass to Membership?
You can upgrade your entry ticket towards the cost of Membership on the day of your visit in the Visitor Centre - please ask at the information desk at the back of the ticketing hall.
Alternatively, please call us on 01726 811932 or email email@example.com and we can upgrade you to Membership by phone.
You can also pick up a Membership leaflet to take home with you during your visit - simply return the form by post, and remember to include the tickets or Passes you bought on the day.
Please note that we can only upgrade a maximum of one adult entry ticket to Individual Memberships and two adult entry tickets to Joint Memberships.
Can I buy Membership as a gift for someone else?
Yes of course! Eden Project Membership makes a fantastic gift that lasts all year. You can buy a Gift Pack or an E-voucher online - visit our 'Gift Membership' page to find out more.
How do I take advantage of discounts for Members?
Please present your Membership card when making purchases in the Eden shop, or before paying your bill in our restaurants and cafés. When using our online shop please see the reverse of your Membership card for the code you need to enter at the online checkout.
If you’d like to sign up to one of our horticultural courses or join a Little Eden parent and under-fives club, please call our Box Office on 01726 811911 who will be happy to assist you with your booking. Please tell the Box Office that you are an Eden Project Member so they can check your Membership details and apply your discount.
Are there any special events or offers for Members?
We host a range of events and offers throughout the year. All listings will be on our Member events webpage. Information about events is usually always published in the Eden Magazine, but the best place to be kept up to date with our events listings is through our monthly e-newsletter. If you haven’t yet received an e-newsletter, or you’d like to check the details we hold for you and your contact preferences, please email us on firstname.lastname@example.org.
Do you offer any concessions on Membership?
We offer an age-related concession for anyone aged over 60. For Joint Over 60s Membership, both Members will need to be aged over 60.
How do I renew my Membership?
If you pay by Direct Debit we will write to you with your new Membership card(s) at least 10 working days before your payment is due. This letter will also confirm the date, amount and the collection reference of your Direct Debit. Please contact us in the first instance if you would like to make any changes at all, for example to your Membership type or payment date.
If you paid by cash, cheque or credit/debit card last year we will call or write to you a few weeks before your Membership is due for renewal. You can either return the form supplied with your letter or call us on 01726 811932 to renew over the phone. If you opt to renew by Direct Debit you will save 10% every year and help to reduce our administration costs.
I would like to change the type of Membership I have. What do I do?
If your Membership is about to renew by Direct Debit and we have already sent you a reminder letter, please contact us on 01726 811932 so we can amend your details, update the value of your Direct Debit, and if necessary get a new Membership card sent to you.
If you have received a reminder letter and you don't already pay by Direct Debit, simply choose the new Membership type on the reverse of your letter and supply any new additional details.
If you are part-way through your Membership year and wish to add a Member, we will ask for a ‘top-up’ payment to cover the difference in Membership value (pro rata), and will provide you with an additional Membership card. Please contact us to discuss.
I’ve lost my Membership card. What can I do?
If your card has been lost or stolen we can provide a replacement. Please call us on 01726 811932 or email email@example.com so we can arrange for a new card to be printed and posted to you.
Can I lend my Membership card to a friend or relative?
Membership cards are strictly non-transferable so please do not offer them for someone else to use. We may ask for proof of ID upon entry or some Members will have an identity photograph stored on our system. All Members are entitled to bring a free family guest with them on every visit and we absolutely encourage you to introduce Eden to your friends and family – but you do need to be in attendance and accompany your guest when they visit.
I’ve changed my email/postal address or phone number. Who do I tell?
Please email your change of details to firstname.lastname@example.org, and we will reply once we have updated your records. Please provide the number on your Membership card or your old postal/email address so that we can find your record.