FAQs for Eden Project Membership
Here are the answers to some common questions which come up about Eden Project Membership. If you've got a question which isn't answered here, please email email@example.com or call 01726 811932 (Monday - Friday, 9am - 5pm).
How do I join as a Member?
You can join online and your Membership starts immediately. Visit the 'Become a Member' page to find out more. Or, call us on 01726 811932 (Monday-Friday, 9am-5pm) and you can join over the telephone. If you reach our answering machine, please do leave a message and we will call you back as soon as possible. If you wish to visit Eden before your Membership card can be sent to you, please quote your booking reference number when you arrive at our Visitor Centre. Please ask an Admissions Assistant to print your receipt so that you can show this as your proof of Membership to claim your 10% discount in our shops, restaurants and cafés. Please show your Membership receipt or Membership card before paying so your discount can be applied.
You can also join in the Visitor Centre on your next visit to Eden – simply ask in the Visitor Centre for Eden Project Membership. You may however find, especially during busy periods, that joining online or by phone in advance reduces the amount of time you may be waiting in a queue.
How do I claim free entry for my family guest and family children?
All Members are entitled to free entry for one family guest each on every visit to Eden. You will need to show your Membership card (or provide your booking reference number) in our Visitor Centre as your proof of Membership. Your guest must be with you in the Visitor Centre when you arrive, and when checking in with an Admissions Assistant please simply state that you have a guest with you.
Your guest entitlement is printed on your Membership card, and this is not transferable i.e. if you have a Joint Membership and one of the cardholders cannot be at Eden, the second cardholder cannot receive free entry for two family guests. Joint Family Membership entitles both Members to free entry for themselves and one family guest each, and up to 3 family children per visit, i.e. whether the Members visit together or separately, free entry is offered for up to 3 family children.
For Gift Aid purposes, we are required by HMRC to state that a guest must be a member of the family by either blood or marriage. However, they also recognize that we at Eden “cannot be expected to check or verify the identity and relation of guests to Members”. We will not require proof of who your guests are in relation to you, and you will not be challenged on the relationship status of your guests. If you have any questions about visiting Eden and using your guest entitlement, please call us on 01726 811932 or email firstname.lastname@example.org and we would be very happy to advise you.
Can I upgrade my ticket or Pass to Membership?
You can upgrade your ticket or Pass towards the cost of Membership on the day of your visit in the Visitor Centre - please ask at the information desk at the back of the ticketing hall. Alternatively, please call the Membership team on 01726 811932 or email email@example.com. If you have had your ticket or Pass for longer than a month, please call or email the Membership team directly and we can offer you a pro-rata upgrade to Membership. Please note that we can only upgrade a maximum of one adult ticket/Pass to Individual Memberships and two adult tickets/Passes to Joint Memberships.
Can I buy Membership as a gift for someone else?
Yes of course! Eden Project Membership makes a fantastic gift that lasts all year. You can buy a Gift Pack or an E-voucher online - visit our 'Gift Membership' page to find out more.
How do I claim discounts for Members?
Please present your Membership card when making purchases in the Eden shop, or before paying your bill in our restaurants and cafés. When using our online shop please see the reverse of your Membership card or welcome email for the code you need to enter at the online checkout. Discounts cannot be applied retrospectively once you have already paid.
If you’d like to sign up to one of our courses or join a Little Eden parent and under-fives club, you can take advantage of our discounted rate online. Please log in using your email address which is registered to your Membership, and then choose Courses or Events from the top menu. The discounted rate will become available once you are logged in. If you have any problems booking courses or clubs at the discounted rate online, or you would like to book a private guided tour of Eden with your 10% discount, please call the Membership team on 01726 811932 and we will be able to help.
Are there any special events for Members?
We host a range of events and offers throughout the year which are free to attend but booking is essential. All listings will be on our Member events and offers webpage. Information about events is usually always published in the Eden Magazine, but the best place to be kept up to date with our events listings is through our monthly e-newsletter. If you haven’t yet received an e-newsletter, or you’d like to check your details and contact preferences, please email us on firstname.lastname@example.org.
How do I take advantage of Members' car parking and priority booking?
Priority car parking operates on a first-come, first-served bases in Orange 2 car park. Please ensure your parking sticker is clearly displayed in your windscreen, or identify yourself as a Member to one of Eden's car park attendants, so you are directed accordingly. If you require an additional or replacement window sticker, please call us on 01726 811932 or email email@example.com.
Priority booking offers will be advertised on our Member events and offers webpage and announced through e-newsletters. If you’d like to purchase tickets for special events like the Eden Beer Festival, Little Monsters' Ball and Father Christmas, you can do so online. Please log in using your email address which is registered to your Membership, and then choose Events from the top menu. Tickets will become available to purchase during the priority booking window once you are logged in. If you have any problems booking your tickets online, please call the Membership team on 01726 811932 and we will be able to help.
Do you offer any concessions on Membership?
The over 60s concession discount was removed on tickets, Annual and Locals’ Passes in 2016 in line with industry standards and as of 2 July 2018 the same change has been made for any new Eden Project Membership sold, so that we offer consistency and clarity with Eden’s overall visitor offer. Please note that the over 60s concession currently remains available for anyone renewing their Membership.
How do I renew my Membership?
If you pay by Direct Debit we will write to you with your new Membership card(s) at least 10 working days before your payment is due. This letter will confirm the date and amount of your Direct Debit. Please contact us by phone or email if you would like to make any changes, for example to your Membership type or payment date. If you do not have an active Direct Debit set up, we will call or write to you a few weeks before your Membership is due for renewal to remind you and invite you to renew. You can either return the form supplied with your letter or call us on 01726 811932 to renew over the phone. If you opt to renew by Direct Debit you will benefit from our generous Direct Debit discount and help to reduce our administration costs.
I would like to change the type of Membership I have. What do I do?
If your Membership is about to renew by Direct Debit and we have already sent you a reminder letter, please contact us on 01726 811932 so we can amend your details, update the value of your Direct Debit, and if necessary get a new Membership card sent to you. If you have received a reminder letter and you don't already pay by Direct Debit, simply choose the new Membership type on the reverse of your letter and supply any new additional details. If you are part-way through your Membership year and wish to add a Member, we will ask for a pro-rata payment to cover the difference in Membership value, and will provide you with an additional Membership card. Please contact us to discuss.
I’ve lost my Membership card. What can I do?
If your card has been lost or stolen we can provide a replacement. Please call us on 01726 811932 or email firstname.lastname@example.org so we can arrange for a new card to be printed and posted to you.
Can I lend my Membership card to a friend or relative?
Membership cards are strictly non-transferable so please do not offer them for someone else to use. We may ask for proof of ID upon entry or some Members will have an identity photograph stored on our system. All Members are entitled to bring a free family guest with them on every visit and we absolutely encourage you to introduce Eden to your friends and family – but you do need to be in attendance and accompany your guest when they visit.
I’ve changed my email/postal address or phone number. Who do I tell?
Please email your change of details to email@example.com, and we will reply once we have updated your records. Please provide the number on your Membership card or your old postal/email address so that we can find your record.