FAQs for Eden Project Membership
Below are the answers to some common questions which are asked about Eden Project Membership. If you have a question which isn't answered here, please email email@example.com or call 01726 811932 (Monday – Friday, 9.30am to 2pm).
Last updated: 7 May 2021
What is happening to my Membership as a result of Eden's closures?
Thank you so much for your understanding and continued support of Eden during our recent closures. As a charity, the support from Members has never been more vital to our charitable work which makes a real difference to people’s lives and the planet.
At the start of our first closure at the end of March 2020, we offered a 12 week extension to all Members who were due to renew their Membership, and all Members who renewed between April 2020 and March 2021 have now been contacted with information on how this extension has been applied.
Many Members generously chose to provide additional support to us during these difficult times by declining this offer, and it's not too late to register your interest in doing this if you haven't already. Please simply contact us to let us know you would like to decline your extension.
In response to Member feedback received over the last year, rather than offering an additional timed extension in light of our recent closures, all existing Members affected by our closures who are due to renew on or after April 2021 will receive an exclusive 50% renewal discount.
We have emailed all Members who are eligible to receive this discount and will follow up again with a reminder of the discount offer nearer the time when your Membership is due for renewal. If you are not safely receiving regular emails from us please contact us to check or update your details.
How do I join as a Member?
You will need to join in advance of your visit to us online or by phone. Find out more and join online, or call us on 01726 811932.
Please note that you will also need to pre-book a time slot for your visits to us, ensuring you have pre-booked for everyone in your group (including family guests, under 5s and carers). If you have any troubles with this please contact the Membership Team by phone as we can assist you.
How do I visit and use my benefits at Eden?
New Members: Please quote your booking reference from your confirmation email when you arrive at our Visitor Centre. You will also need to provide the reference for your pre-booked time slot. If you ask for your receipt to be printed at our admissions kiosk, this will include your temporary Membership card – please keep this safe as you will need to show it to claim your 10% discount in our shops and cafés. Please always show your Membership card/receipt before paying so your discount can be applied.
You should receive your Membership welcome pack within 2-3 weeks of joining, which includes your Membership handbook, windscreen sticker and eco-friendly Membership card.
Existing Members: Please present your Membership card for scanning upon entry. You will also need to provide the booking reference for your pre-booked time slot. If your card has recently expired we will send a new one to you soon. In the meantime, please quote your Membership card number or bring along an expired card as this can still be used to check and verify your details for entry at admissions and discounts on our hospitality and retail systems.
All: Please note that Membership cards and benefits are non-transferable so please do not offer your card to someone else for them to attempt to gain free entry or claim your discount on their purchases.
How do I claim free entry for my family guest and family children?
- Those with Individual or Joint Membership are entitled to free entry for one family guest each per visit.
- Those with Individual Family Membership are entitled to free entry for one family guest each, and up to 3 family children (aged 5-16) per visit.
- Those with Joint Family Membership are entitled to free entry for one family guest each, and up to 3 family children (aged 5-16) in total per visit i.e. whether the two named Members visit together or separately, free entry is offered for up to 3 family children.
You will need to pre-book a time slot for your visits to us, ensuring you have booked a place for everyone in your group (including family guests, under 5s and carers). If you have any troubles with this please contact the Membership Team on 01726 811932 as we can assist you. Your guests must also be with you when you arrive – they will not be allowed entry without you.
For Gift Aid purposes, we are required by HMRC to state that a guest must be a member of the family by either blood or marriage. However, they also recognize that we at Eden “cannot be expected to check or verify the identity and relation of guests to Members”. We will not require proof of who your guests are in relation to you, and you will not be challenged on the relationship status of your guests.
Can I upgrade my ticket or Pass to Membership?
Can I buy Membership as a gift?
Absolutely, Eden Project Membership makes a fantastic gift that lasts all year! You can buy a Gift Pack to be sent by post, or an E-voucher for instant delivery to your inbox – visit our Gift Membership page to find out more.
How do I claim my other Member discounts?
Please see your Member email communications for the promo code you'll need to use for purchases in our online shop, or contact us directly for a reminder.
To sign up to one of our courses or join a Little Eden club, you can take advantage of our discounted rate online. Please log in using your email address which is registered to your Membership, and then choose Courses or Events from the top menu. The discounted rate will then become visible.
If you have any problems booking courses or clubs at the discounted rate online, please call the Membership team on 01726 811932. Please note that some courses and workshops are currently on hold due to COVID-19.
Please note that discounts cannot be applied retrospectively once you have already paid.
Do you have any special events for Members?
All listings will be on our Member events and offers webpage. Information about events is also always published in the Eden Magazine, but the best place to be kept up to date with our events listings is through our e-newsletters.
If you haven’t yet received an e-newsletter, or you’d like to check your details and contact preferences, please email us on firstname.lastname@example.org.
How do I take advantage of Members' car parking and priority booking?
Members' car parking operates on a first-come, first-served basis in the Orange car parks.
Please ensure your windscreen sticker is clearly displayed so you can be directed accordingly. If you are a new Member and your welcome pack which contains your windscreen sticker has not arrived with you yet, please show your Membership comfirmation email to our car parking stewards instead.
We thank you for your understanding during peak times, and throughout the evenings during the Eden Sessions, when you may necessarily be directed to alternative parking.
If you require an additional or replacement window sticker, please call us on 01726 811932 or email email@example.com.
Priority booking offers will be advertised on our Member events and offers webpage and announced through e-newsletters. If you’d like to purchase tickets for special events like the Eden Beer Festival, Little Monsters' Ball and Father Christmas, you can do so online. Please log in using your email address which is registered to your Membership, and then choose Events from the top menu. Tickets will become available to purchase during the priority booking window once you are logged in.
If you have any problems booking your tickets online, please call the Membership team on 01726 811932 and we will be able to help.
How do I renew my Membership?
If you pay by Direct Debit we are currently only able to send your advance notice reminder by email, which will confirm the date and amount of your Direct Debit. Please do contact us to check or update your details to ensure this is received safely by you, or if you would like to make any changes, for example to your Membership type or payment date. Once you have renewed we will send out your new Membership card(s) and windscreen sticker.
If you do not have an active Direct Debit, we will email and/or write to you a few weeks before your Membership is due for renewal to remind you and invite you to renew. You can renew your Membership online, return the form supplied with your letter or call us on 01726 811932 to renew over the phone. If you opt to renew by Direct Debit you will benefit from our generous Direct Debit discount and help to reduce our administration costs.
I would like to change the type of Membership I have. What do I do?
If your Membership is about to renew by Direct Debit and we have already sent you a reminder email, please contact us on 01726 811932 so we can amend your details and update the value of your Direct Debit.
If you have received a reminder email or letter and you don't already pay by Direct Debit, simply choose the new Membership type on the reverse of your letter and supply any new additional details. If you are part-way through your Membership year and wish to add a Member, we will ask for a pro-rata payment to cover the difference in Membership value, and will provide you with an additional Membership card. Please contact us to discuss.
How do I request a replacement Membership card?
If your card has been lost or stolen, or has gained wear and tear, we can provide a replacement once our offices reopen. Please call us on 01726 811932 or email firstname.lastname@example.org so we can arrange for a new card to be sent to you. In the meantime we can provide you with your Membership card number so that you can continue to visit and claim your discounts.
Can I lend my Membership card to a friend or relative?
Membership cards are strictly non-transferable so please do not offer them for someone else to use. We may ask for proof of ID upon entry or some Members will have an identity photograph stored on our system. All Members are entitled to bring a free family guest with them on every visit and we absolutely encourage you to introduce Eden to your friends and family – but you do need to be in attendance and accompany your guest when they visit.
Please also note that Eden Project Family Membership is not valid in conjunction with School visits.
I’ve changed my email/postal address or phone number. Who do I tell?
Please email your change of details to email@example.com, along with your Membership card number and/or your old postal/email address, and we will reply to confirm once we have updated your record.