FAQs for Eden Project Membership

You will need to join in advance of your visit. Join online.

Please note that you will also need to pre-book a time slot for your visits to us, ensuring you have pre-booked for everyone in your group (including family guests, under 5s and carers). 

Absolutely, Eden Project Membership makes a fantastic gift that lasts all year! You can buy a Gift Pack to be sent by post, or an E-voucher for instant delivery to your inbox – visit our Gift Membership page to find out more.

New Members: 

Please quote your booking reference from your confirmation email when you arrive at our Visitor Centre. You will also need to provide the reference for your pre-booked time slot. If you ask for your receipt to be printed at our admissions kiosk, this will include your temporary Membership card – please keep this safe as you will need to show it to claim your 10% discount in our shops and cafés. Please always show your Membership card/receipt before paying so your discount can be applied.

You should receive your Membership welcome pack within two-three weeks of joining, which includes your Membership handbook, windscreen sticker and eco-friendly Membership card.

Existing Members:

Please present your Membership card for scanning upon entry. You will also need to provide the booking reference for your pre-booked time slot. If your card has recently expired we will send a new one to you soon. In the meantime, please quote your Membership card number or bring along an expired card as this can still be used to check and verify your details for entry at admissions and discounts on our hospitality and retail systems.

All:

Please note that Membership cards and benefits are non-transferable so please do not offer your card to someone else for them to attempt to gain free entry or claim your discount on their purchases.

Members' car parking operates on a first-come, first-served basis for Members only in the Orange car parks. Please note that if your guests are arriving separately, they will be directed to the next available car park.

Please ensure your windscreen sticker is clearly displayed so you can be directed accordingly. If you are a new Member and your welcome pack which contains your windscreen sticker has not arrived with you yet, please show your Membership confirmation email to our car parking stewards instead.

We thank you for your understanding during peak times, and throughout the evenings during the Eden Sessions, when you may necessarily be directed to alternative parking.

If you require an additional or replacement window sticker, please contact us using the details at the top of this page. 

Yes! Please visit our upgrade to membership page to find out more.

Membership cards are strictly non-transferable so please do not offer them for someone else to use. We may ask for proof of ID upon entry or some Members will have an identity photograph stored on our system. All Members are entitled to bring a free family guest with them on every visit and we absolutely encourage you to introduce Eden to your friends and family – but you do need to be in attendance and accompany your guest when they visit.

Please also note that Eden Project Family Membership is not valid in conjunction with School visits.

• Those with Individual or Joint Membership are entitled to free entry for one family guest each per visit.
• Those with Individual Family Membership are entitled to free entry for one family guest each, and up to 3 family children (aged 5-16) per visit.
• Those with Joint Family Membership are entitled to free entry for one family guest each, and up to 3 family children (aged 5-16) in total per visit i.e. whether the two named Members visit together or separately, free entry is offered for up to 3 family children.

Please note that your guest entitlement (which is also printed on your Membership card) is non-transferable i.e. if you have a Joint Membership and the other named Member is not present, you cannot get free entry for their guest.

You will need to pre-book a time slot for your visits to us, ensuring you have booked a place for everyone in your group (including family guests, under 5s and carers). Your guests must also be with you when you arrive – they will not be allowed entry without you. 

For Gift Aid purposes, we are required by HMRC to state that a guest must be a member of the family by either blood or marriage. However, they also recognize that we at Eden “cannot be expected to check or verify the identity and relation of guests to Members”. We will not require proof of who your guests are in relation to you, and you will not be challenged on the relationship status of your guests.

If you pay by Direct Debit we will send your advance notice reminder by email, which will confirm the date and amount of your Direct Debit. Please contact us via the form on this page to confirm or update your contact details, or if you would like to make any changes, for example to your Membership type or payment date. Once you have renewed we will send out your new Membership card(s) and windscreen sticker out in the post within a few weeks. 

If you do not have an active Direct Debit, we will email and/or write to you a few weeks before your Membership is due for renewal to remind you and invite you to renew. You can renew your Membership online or return the form supplied with your letter. If you opt to renew by Direct Debit you will benefit from our generous Direct Debit discount and help to reduce our administration costs.

Please see your Member email communications for the promo code you'll need to use for purchases in our online shop.

Please note that discounts cannot be applied retrospectively once you have already paid.

To take advantage of any available discounted courses, clubs or events, please log into our bookings site using your email address which is registered to your Membership, and then choose Courses or Events from the top menu. The discounted rate will then become visible.

All listings will be on our Member events and offers page. Information about events is also always published in the Eden Magazine, but the best place to be kept up to date with our events listings is through our e-newsletters.

If you haven’t yet received an e-newsletter, or you’d like to check your details and contact preferences, please contact us via the form on this page. 

If your Membership is about to renew by Direct Debit and we have already sent you a reminder email, please contact us via the form on this page so we can amend your details and update the value of your Direct Debit.

If you have received a reminder email or letter and you don't already pay by Direct Debit, simply choose the new Membership type on the reverse of your letter and supply any new additional details. If you are part-way through your Membership year and wish to add a Member, we will ask for a pro-rata payment to cover the difference in Membership value, and will provide you with an additional Membership card. Please contact us to discuss.

If your card has been lost or stolen, or has gained wear and tear, we can provide a replacement. Please contact us via the form on this page so we can arrange for a new card to be sent to you. In the meantime we can provide you with your Membership card number so that you can continue to visit and claim your discounts.

Please contact us via the form on this page, referencing your Membership card number and/or your old postal/email address, and we will reply to confirm once we have updated your record.