If you can't find the answer to your question below, please contact us directly.

Visiting Eden during coronavirus

How is a visit to Eden different during the coronavirus pandemic?

Find out more about what to expect during your visit, as we’ve introduced changes to keep you safe during the coronavirus pandemic, including the requirement to prebook your visit online and the closure of certain services and places.

Contacting and finding the Eden Project

Where is the Eden Project?

Our full address is: Eden Project, Bodelva, St Austell, Cornwall, PL24 2SG. Get directions to visit us.

How can I contact the Eden Project?

You can find full details of how to get in touch on our Contact us page.

How do I get to the Eden Project?

You can reach the Eden Project by bike, on foot, public transport or car. Find out more and get full directions and maps.

Buying tickets for the Eden Project

Do I need to book ahead?

Yes, absolutely. To help maintain effective social distancing by staggering entries we’ve introduced timed ticketing slots for all visitors.

All visitors to Eden must now pre-book a time slot in advance of each visit, including Members, Passholders, and those who can visit for free.

Limited, timed tickets are available every day. Book your visit online.

What if I need to change the date/time of my visit?

Please note that we are unable to change the time or date of purchased tickets or, in line with our terms and conditions, to offer refunds.

However, if you have booked (free) timed entry as an existing Member or Locals’/Annual Passholder and you are now unable to visit, please please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

Do children need a ticket?

Children aged four and under can visit Eden for free. Children aged 0–13 must be accompanied by an adult. 

However, all visitors to Eden must have a time slot booked in advance of each visit, including children. Visit our admissions page.

Do I need to print my ticket and time reservation?

Before you arrive, to speed up your entry to Eden, please make sure you have proof of purchase of your tickets/Pass/Membership, plus your time slot, ready on your phone or on a printout.

How do I visit using my Pass or Membership?

To visit using an Eden Project Membership, Locals' Pass or Annual Pass you simply need to book yourself a (free) time slot online by following the 'Member and Passholder' options on our admissions page.

Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online).

If you've lost your Annual Pass or you're unsure when your it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open daily 9am-12). 

Once booked, if you're unable to make your visit after all, please please let us know by emailing boxoffice@edenproject.com with your booking reference.

That way, we are able to offer your valuable place to someone else. This will help us greatly as we reach our limited visitor capacity during busy periods.

I've lost my Locals' / Annual Pass, can I still visit for free?

If you've lost your Annual Pass or you're unsure when your it expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open Monday to Friday 10am-2pm).

If you have lost your Locals' Pass, and can't find your original proof of purchase to show on arrival, please contact our Box Office ahead of your visit.

Do you offer student discounts?

Yes, please see our admission page for details. When you visit, please bring proof of being a full-time student (such as an NUS Extra card or a student ID card). 

Is there concession for disabled visitors?

We've arranged our ticketing so that accompanying personal assistants can come in for free (one carer for each person who is being cared for, eg a person with disabilities). 

All visitors to Eden must pre-book a time slot in advance of each visit, including carers. Visit our admissions page.

Can I buy tickets using Tesco Clubcard vouchers?

Yes, you can use your exchanged Clubcard points to book tickets on our bookings site using the following link: https://tesco.edenproject.com/select.aspx

Please note that when booking using Tesco Clubcard points you will be given the opportunity to purchase a single entry admission ticket rather than an Annual Pass.  

How do I book with a promotional entry voucher or discount?

During these unprecedented times, we have changed the way that we sell and administer admissions to the Eden Project (which is now all prebooked online and with timed entry). This means that we are unable to accept the wide range of promotional vouchers offering discounted entry to the Eden Project that we previously redeemed when visitors could buy tickets on the door.

Please see the adjacent FAQs for information on Tesco Clubcard and Blue Peter badges.

Pre-paid vouchers/gift experiences

If you have a pre-paid voucher or gift experience for entry to the Eden Project (for example, from Activity Superstore, Buyagift, Red Letter days or Virgin Experience Days), please email boxoffice@edenproject.com detailing the number of tickets covered by the voucher, the voucher code (if available) and your preferred arrival date and entry time. 

Are Blue Peter Badges valid for free entry?

Blue Peter Badge holders (between 6-15 years old) can enter for free when accompanied by an adult with their own valid entry (ticket/Annual Pass/Locals’ Pass/Membership).

When you book your visit online, please ensure you book a (free) time slot for Blue Peter badgeholders at the same time. 

Book in a Blue Peter badgeholder as a Member or Passholder

Book in a Blue Peter badgeholder as a ticket buyer

When you arrive, please show the badge and ID card or letter.

Do I get a discount for visiting as a group?

If there are 15 or more people in a group, you can benefit from a group discount. Visit our group visits page for more information. 

School groups also benefit from a group discount.

Can I bring a school group along to Eden?

Yes, Eden offers a fantastic immersive learning experience for school groups of all ages. Teachers are welcome to take students around the site independently, for which we can provide you discounted entry and free worksheets and trails. We'd recommend that you take full advantage of the site and our expertise by booking one of our curriculum-linked half- or full-day interactive workshops with a trained leader. Please book all school groups in via our schools team.

Visiting the Eden Project

When is Eden open?

We're open most days of the year except 25 December, when our staff get a well earned Christmas break, and some days in January and February when we undertake staff training.

Occasionally we have to close the Rainforest Biome early, to give our plants a special treatment that keeps them healthy – you'll be able to see this on our opening times page.

See our full opening hours to plan your visit.

When is the best time to visit Eden?

The busiest days at Eden tend to be school holidays and rainy mid-week days. But even in these periods, you can always find a quiet spot to enjoy Eden – take a look at what's here on our map to see the full range of garden and sculpture displays you can find here, or check out our Hidden gems.

How long would you recommend for a visit?

Because Eden's plants and exhibits change throughout the seasons and year on year, you  could spend a good three to four hours visiting, even if you've been before.

Your ticket is valid from your reserved entry slot right up until closing time, so you can stop for as many cups of tea as you'd like. You could also stagger your visit over several days, if you book yourself time slots head, as our Annual Pass gives you unlimited entry to Eden for a whole year from the selected date.

Is the Eden Project mainly under cover?

Most of Eden's garden displays are outdoors. But you can also visit the Core – a fantastic building full of interactive displays and exhibits – a selection of cafés, and of course the two Biomes (greenhouses). Don't forget your suncream on hot days; you can still get sunburnt through the Biomes. Find out about visiting Eden in all weathers.

Is there much for children to do?

We've laid on lots of special things for small people:

  • imaginative children's play areas
  • interactive exhibits
  • giant garden sculptures
  • children's menu in our cafés
  • trails around site featuring shortcuts and hideaways, stepping stones and sandpits

Take a look at our tips for parents to get the most out of your visit.

What type of baby facilities do you have?

All toilet buildings have unisex baby changing facilities. While we welcome breastfeeding across the site, if you wish to have a private and quiet space, please speak to a team member who can find you the best location on the day. Find out more about our baby facilities on our Visiting with kids page.

Are dogs allowed at Eden?

You can bring your dog into our Outdoor Gardens at no extra charge. Find out more on our 'guide to bringing dogs' page.

Are there any cafés at Eden?

We offer a whole range of freshly prepared food at Eden. Visit our food and drink section to see what you can eat and where.

Do you cater for different dietary requirements?

Yes, we have a great selection of vegan, vegetarian and gluten-free food. If you have a specific requirement or allergy, please tell a member of staff and they will ensure you get the right food.

Is there a shop at Eden?

We have several gift shops at Eden selling gifts, food and plants. We’ve chosen the products because we believe in them; each item is either recycled, made of natural materials, fair trade, organic, locally produced or encourages learning. Our online shop sells many of the same products.

Can I park my car at Eden?

We've got ample free parking for cars at Eden. Get more details on arriving by car.

Can I park my bicycle at Eden?

Yes, we have bike racks, just at the edge of Banana Coach Park, before you walk down to the Visitor Centre.

Is there any accommodation at Eden?

YHA Eden Project is right here on site, with en-suite bedroooms made from shipping containers, and camping in the summer. However, YHA Eden Project is closed for refurbishment and not currently accepting future bookings. Find out more.

Is there a cash machine, postbox and public telephone at Eden?

Our cash machine is currently out of use, as we are not accepting cash during the coronavirus pandemic. 

There is a postbox there and we sell stamps in the Visitor Centre.

Please note that we do not have a public payphone at Eden.

Can I get a guided tour?

Unfortunately we are not currently offering guided tours. 

Can I bring a scooter in?

Scooters, skateboards and roller skates are not permitted on site.

Can I leave my belongings in lockers?

Yes, you can leave your suitcases or rucksacks in our lockers – all you need is a £1 coin, which you’ll get back. The lockers are located near the main entrance at our Visitor Centre Park and Ride Bus Stop*, as well as at Banana Coach Park.

*Please note this service is not currently running. 

Will my mobile phone get any reception at Eden?

Mobile phone reception is good throughout the site on most networks, although there are some blind spots and reception can be disrupted when the site is busy. If you encounter difficulty getting mobile reception and need to make a call, please contact an Eden team member who will be able to assist.

Do you have WI-FI?

We have free wifi throughout the site, with the strongest signal being inside the buildings.

What do I do if I need first aid when at Eden?

We have a dedicated team of first aiders and paramedics. If you are in need of any medical assistance, please contact a member of Eden staff and they will be happy to help.

What are the toilets like at Eden?

We’ve got a whopping 245 toilets, of which we’re very proud! Not only do they flush with harvested rainwater from our site, they have won several national Loo of the Year Awards. All toilets on site are easily accessible and each location includes a dedicated accessible cubicle. We also have a special Changing Places toilet which includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants. See our Accessibility Guide for more information on getting around Eden.

How can I contact Lost Property?

If you think you've lost something at the Eden Project, drop us an email on lostproperty@edenproject.com.

Can I fly my drone at the Eden Project?

No, we don’t allow members of the public to fly drones of any size over any part of the Eden site. 

Accessibility at the Eden Project

Is the project accessible by wheelchairs, pushchairs, or people with limited mobility?

Absolutely. Please visit our dedicated Accessibility Guide for full details on getting around Eden.

Can I hire a wheelchair?

Yes – please visit our dedicated Accessibility Guide for full details.

More from the Eden website