Our Rainforest and Mediterranean Biomes, Outdoor Gardens and Core education centre are now open to visitors. All visits must be pre-booked online.

"A wonderful visitor experience very thoughtfully made super safe and easy. This is social distancing tourism at its best and even with a little 'wilding' the setting and planting remain utterly breathtaking."
Customer review

Visits us this summer

We're delighted that our Rainforest Biome, Mediterranean Biome and Core education centre are once again open to visitors (as of 4 July). 

Once again you can experience the beauty of our Rainforest, teeming with tropical plants, and take in the sublime sights and smells of the Med. You can also enjoy the Core building, home to the magnificent Infinity Blue sculpture, and explore 30 acres of wonderful wide open space in our Outdoor Gardens.

The Eden team has been working hard on a wide range of new measures to make sure that the safety, health and wellbeing of all staff and visitors remains top priority.

Free entry for NHS and care workers

Eden is offering a limited number of free tickets to those who work in the NHS or the care industry, plus one guest – which must be pre-booked online. 

Time slots for all visitors  

To stagger entries and help maintain effective social distancing we’ve introduced timed ticketing slots for all visitors.

Every visitor will need to reserve a time slot for their visit, including those who are admitted for free, such as personal carers, under-fives, Members, Passholders, and anyone who works in the NHS or the care industry to whom we are currently granting free access. We’ll unfortunately have to turn away any visitors who don't book themselves a timed slot in advance.  

When you arrive, make sure you have proof of your time slot on your phone or on a printout plus any ID such as your Membership, Pass, or – for those who work in the NHS or the care industry – proof of employment.  

You have 30 minutes from your chosen time slot to enter the Eden Project; once you're inside you can of course stay as long as you like, until we close at 5.30pm. Please help keep to social distancing guidelines and don’t arrive earlier than your time. You may not be admitted if you do not arrive at the correct time.

Food and drink

We are serving some unmissable take away food from outlets under the canopy between the Biomes. All food is served as take away for you to enjoy as a picnic around the gardens (including undercover options), and we have also installed new socially distanced seating inside the Link building to ensure visitors can keep a safe distance apart as you enjoy a varied new menu. Find out more about eating at the Eden Project.

Toilets 

Toilet facilities are open in the Visitor Centre and ground floor of the Link building (in between the Biomes) including accessible toilets and baby changing facilities. A Changing Places toilet is available in the Visitor Centre. Please note that our toilets are not open in the Core.

Access

Find out more about how we are continuing to ensure that our site is accessible during this time, in our updated Accessibility guide

Dogs 

We are permitting dogs in our outdoor spaces at the Eden Project during our phased reopening. Find out more about visiting with dogs.

Shop

Our Gift Shop is open inside the Visitor Centre, with a fabulous range of plants, ethical products, and wonderful souvenirs to help you recreate a little slice of Eden when you get home.

What’s not yet open

Here is a full list of what is currently not open to visitors, which we are regularly reviewing: some cafés including the Med Terrace restaurant; Core Café; Juice Bar; galleries (in the Core, the Stage, Invisible Worlds, Ocean Exhibit); Core Lab; some structures inside the Rainforest (Cool Room; Malaysian House, Baobab Bar; Rainforest Lookout; Orchid House); the Land Train; park and ride service; certain toilets; Minibeast Mansion play tower; dog shelter; gift shop by the Rainforest Biome; cash machine.

Keeping everyone safe during visits 

Your health and safety are our top priority so, as you’d expect, we’ve introduced a few changes.

Here’s our commitment to you:   

  1. We’re following the Covid-19 government safety advice for all guests and staff to achieve the highest standards. We assess guidelines daily. 
  2. We have new operating procedures, cleaning schedules and one-way systems* to help manage social distancing.  
  3. We’ve put in protective screens and installed barriers to provide safe separations in areas that need it. You’ll see some staff wearing personal protective equipment so they can work safely. 
  4. We are contactless and cashless, with takeaway food offers for you to enjoy on site.  
  5. We’ve limited guest numbers and introduced timed ticketing so that social distancing can be maintained with confidence.  

*You'll be guided to enter the Rainforest Biome through a side entrance and then follow a well-marked one-way system around the biggest undercover rainforest in the world. You'll exit the Biome through the main doors and then follow a one-way path along the indoor link walkway before entering the Mediterranean Biome. After enjoying the stunning array of temperate displays there, you can take an exit to the Outdoor Gardens. The Core education centre will also have a new one-way system to ensure the safest possible visit. You'll be able see the Seed sculpture and Infinity Blue.

It’s up to you help keep us safe too: 

•    Maintain your two-metre social distancing – that's one and a half wheelbarrows, two average garden spades, a cow, a surfboard…  

•    Keep those hands clean!   

Please note that you must only come to the Eden Project if you can safely visit us and are respecting the latest government guidance on coronavirus. 

Frequently asked questions

When can I book a visit for?

Bookings are currently open to visit the Eden Project throughout 2020. Book your timed visit online.

What is happening to my Eden Project Membership?

As a charity, revenue from ticket admissions and Membership has never been more vital to support our wider work to deliver transformational projects which can make a real difference to people’s lives and the planet. Thank you for your understanding and your continued support whilst we were closed.

You are now welcome to visit us using your Membership. We simply ask that you book a time slot online for yourself (and your guest, if you are bringing one) following the guidelines at the top of this page. You will need to bring your Membership card and the booking reference for your pre-booked time slot. If you do not have a new card yet (these are temporarily delayed whilst our offices remain closed), please bring your expired card or a note of your Membership number.

We will be in contact soon regarding the extension of your Membership; please bear with us as we work through the practicalities of this. 

If you have any other queries at this time, please feel free to contact the Membership team as usual – they will do their very best to respond as quickly as possible.

Can I visit if I have an Eden Project Locals’ Pass?

You are welcome to visit us using your Locals' Pass during our phased reopening if you can safely do so. We simply ask that you book a time slot online, following the guidelines at the top of this page.

As an additional thank you to Locals’ Passholders for their patience and continued support during our temporary closure we are working out the practicalities of being able to offer an extension on Locals’ Passes. Please bear with us as we work through these.

If you've lost your Pass, to help us get visitors safely and efficiently into the Eden Project during their allotted time slot, we would advise you to contact our Box Office about this in advance, so that we can help ahead of your visit (boxoffice@edenproject.com; 01726 811972 daily 9am-12).  

How does free entry for NHS staff / care workers operate?

We are offering a limited number of free tickets to NHS workers (that’s individuals employed by the NHS) and to care industry workers (that’s individuals employed within the care industry – for example by the council or a care agency – to provide social care to adults or children in a care home or as domiciliary care). Each member of staff can also bring one guest each. You and your guest must book your timed visit using our online booking system, where you should follow the options for 'NHS staff and care workers'. When you visit, please bring your staff badge as proof of employment. 

How do I visit using an Annual Pass?

You simply need to book yourself a time slot online by following the 'Member and Passholder' options on our admissions page. Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online). If you're unsure when your Annual Pass expires, please email our Box Office with your booking reference on boxoffice@edenproject.com (or call 01726 811972, open daily 9am-12).

Can I buy tickets using Tesco Clubcard vouchers?

Yes, you can use your exchanged Clubcard points to book tickets on our bookings site using the following link: https://tesco.edenproject.com/select.aspx

How do I book using a promotional voucher or a Blue Peter badge?

Gardeners’ World, Activity Superstore and all other promotion / voucher holders should contact the Eden Box Office on boxoffice@edenproject.com or 01726 811972 (phone lines open 9-12 noon) to book your visit. Please state your preferred date and time slot (these are every half hour, the first being at 9.30am and the last at 4pm; we close at 5.30pm)

I have purchased Eden Project tickets from a hotel or Tourist Information Centre – can I get a refund?

Your ticket/Pass is valid for 365 days from date of purchase so we hope you will be able to visit Eden soon.

If this isn’t an option for you, refunds will be available directly from the hotel or Tourist Information Centre which you originally purchased your tickets from.

We look forward to welcoming you back to Eden as soon as you can safely visit us. 

Applies to all tickets booked up to and including 3 July 2020. We will review any later bookings in due course.

I have a booking at Eden YHA – who should I contact?

Please contact the YHA team on 03453 719573 or edenproject@yha.org.uk to discuss your booking. 

I have a school/university/college booking for the summer term – what shall I do?

Find out more on our schools or tertiary education contact pages.

I have a booking at Hangloose – who should I contact?

Please contact the Hangloose team on 01726 812724 or email info@hanglooseadventure.com to discuss your booking. Please note that Hangloose are now reopen (as of Saturday 4 July).

What about group bookings?

We are not taking any new group bookings before 1 September 2020. If you have a current booking, please contact the group bookings administrator on groups@edenproject.com to discuss your booking.

Is your online shop open?

Unfortunately our online shop remains temporarily closed. But you can buy gorgeous ethical products in our gift shop at the Eden Project. 

I have entered the Eden Marathon, is the event still going ahead?

We have not cancelled or postponed the Eden Marathon and Half Marathon on 11 October 2020. If this changes we will contact entrants directly.

Other enquiries

Please contact Eden’s Box Office on boxoffice@edenproject.com. Due to an anticipated high volume of enquiries, there may be a delay in responding – please bear with us and we will reply as quickly as possible. You can also telephone the Box Office on 01726 811972 (between 9am and 12 noon).