Visiting during coronavirus
We're delighted that our Rainforest and Mediterranean Biomes, Outdoor Gardens and Core education centre are now open to visitors. All visits must be pre-booked online.
This page was updated on 3 July 2020.
"A wonderful visitor experience very thoughtfully made super safe and easy. This is social distancing tourism at its best and even with a little 'wilding' the setting and planting remain utterly breathtaking."
When can I book a visit for?
Bookings are currently open to visit the Eden Project throughout 2020. Book your timed visit online.
What is happening to my Eden Project Membership?
As a charity, revenue from ticket admissions and Membership has never been more vital to support our wider work to deliver transformational projects which can make a real difference to people’s lives and the planet. Thank you for your understanding and your continued support whilst we were closed.
You are now welcome to visit us using your Membership. We simply ask that you book a time slot online for yourself (and your guest, if you are bringing one) following the guidelines at the top of this page. You will need to bring your Membership card and the booking reference for your pre-booked time slot. If you do not have a new card yet (these are temporarily delayed whilst our offices remain closed), please bring your expired card or a note of your Membership number.
We will be in contact soon regarding the extension of your Membership; please bear with us as we work through the practicalities of this.
If you have any other queries at this time, please feel free to contact the Membership team as usual – they will do their very best to respond as quickly as possible.
Can I visit if I have an Eden Project Locals’ Pass?
You are welcome to visit us using your Locals' Pass during our phased reopening if you can safely do so. We simply ask that you book a time slot online, following the guidelines at the top of this page.
As an additional thank you to Locals’ Passholders for their patience and continued support during our temporary closure we are working out the practicalities of being able to offer an extension on Locals’ Passes. Please bear with us as we work through these.
If you've lost your Pass, to help us get visitors safely and efficiently into the Eden Project during their allotted time slot, we would advise you to contact our Box Office about this in advance, so that we can help ahead of your visit (firstname.lastname@example.org; 01726 811972 daily 9am-12).
How does free entry for NHS staff / care workers operate?
We are offering a limited number of free tickets to NHS workers (that’s individuals employed by the NHS) and to care industry workers (that’s individuals employed within the care industry – for example by the council or a care agency – to provide social care to adults or children in a care home or as domiciliary care). Each member of staff can also bring one guest each. You and your guest must book your timed visit using our online booking system, where you should follow the options for 'NHS staff and care workers'. When you visit, please bring your staff badge as proof of employment.
How do I visit using an Annual Pass?
You simply need to book yourself a time slot online by following the 'Member and Passholder' options on our admissions page. Then when you visit please present at Ticketing your Annual Pass / proof of purchase (such as your Pass or – if you weren't given an actual Pass – just the receipt you were given when you visited, or the booking confirmation you were sent when you bought it online). If you're unsure when your Annual Pass expires, please email our Box Office with your booking reference on email@example.com (or call 01726 811972, open daily 9am-12).
Can I buy tickets using Tesco Clubcard vouchers?
Yes, you can use your exchanged Clubcard points to book tickets on our bookings site using the following link: https://tesco.edenproject.com/select.aspx
How do I book using a promotional voucher or a Blue Peter badge?
Gardeners’ World, Activity Superstore and all other promotion / voucher holders should contact the Eden Box Office on firstname.lastname@example.org or 01726 811972 (phone lines open 9-12 noon) to book your visit. Please state your preferred date and time slot (these are every half hour, the first being at 9.30am and the last at 4pm; we close at 5.30pm)
I have purchased Eden Project tickets from a hotel or Tourist Information Centre – can I get a refund?
Your ticket/Pass is valid for 365 days from date of purchase so we hope you will be able to visit Eden soon.
If this isn’t an option for you, refunds will be available directly from the hotel or Tourist Information Centre which you originally purchased your tickets from.
We look forward to welcoming you back to Eden as soon as you can safely visit us.
Applies to all tickets booked up to and including 3 July 2020. We will review any later bookings in due course.
I have a booking at Eden YHA – who should I contact?
Please contact the YHA team on 03453 719573 or email@example.com to discuss your booking.
I have a school/university/college booking for the summer term – what shall I do?
I have a booking at Hangloose – who should I contact?
Please contact the Hangloose team on 01726 812724 or email firstname.lastname@example.org to discuss your booking. Please note that Hangloose are now reopen (as of Saturday 4 July).
What about group bookings?
We are not taking any new group bookings before 1 September 2020. If you have a current booking, please contact the group bookings administrator on email@example.com to discuss your booking.
Is your online shop open?
Unfortunately our online shop remains temporarily closed. But you can buy gorgeous ethical products in our gift shop at the Eden Project.
I have entered the Eden Marathon, is the event still going ahead?
We have not cancelled or postponed the Eden Marathon and Half Marathon on 11 October 2020. If this changes we will contact entrants directly.
Please contact Eden’s Box Office on firstname.lastname@example.org. Due to an anticipated high volume of enquiries, there may be a delay in responding – please bear with us and we will reply as quickly as possible. You can also telephone the Box Office on 01726 811972 (between 9am and 12 noon).