The Eden Project will reopen at 10am on Thursday 3 December, in line with the latest Government guidance. You can book tickets for Christmas at Eden online here. Read our FAQS. Our online shop remains open.

Visiting with confidence

We've introduced a wide range of new measures to make sure that the safety, health and wellbeing of all staff and visitors remains top priority. Find out about the places and services at the Eden Project that remain closed for safety reasons.

*Don't forget to bring a face covering.

Time slots for all visitors  

To help maintain effective social distancing by staggering entries we’ve introduced timed ticketing slots for all visitors.

Every visitor will need to reserve a time slot for their visit, including those who are admitted for free. We’ll unfortunately have to turn away any visitors who don't book themselves a timed slot in advance, or who arrive outside of their timeslot. The great news is that, once here, you can stay all day.

Please note that, in line with updated government guidance, you must not visit the Eden Project in a group of more than six people (unless in one household or support bubble, or as part of a booked school/university visit).

FAQs about visits this winter

When will Eden reopen?

The Eden Project will reopen at 10am on Thursday 3 December, in line with the latest Government guidance.

Will Christmas at Eden/Father Christmas still be taking place?

Yes – tickets are now on sale for the festive season. Although Father Christmas tickets have now sold out, there are still tickets available for our Christmas at Eden experience – find out more here.  

I have booked tickets but am unable to travel due to Covid-19 restrictions – can I get a refund?

If you are unable to visit the Eden Project due to travel restrictions imposed under the Covid-19 tier system, please contact us ahead of the date of your visit about rearranging your tickets (admission, Father Christmas or ice skating) for another day, or for a refund, by emailing boxoffice@edenproject.com.

I have purchased tickets to visit Eden during the closure period (5 November – 2 December): can I get a refund?

Please contact the Box Office (tel: 01726 811972, email: boxoffice@edenproject.com) to discuss your options including rescheduling your visit or a refund.

For all changes to bookings or refunds our team will be working as quickly as they can. Thank you for bearing with us as we do our utmost to respond to changes; your understanding is greatly appreciated.

I have purchased ice-skating tickets for a session during the closure period (5 November – 2 December): can I get a refund?

Please contact the Box Office (tel: 01726 811972, email: boxoffice@edenproject.com) to discuss your options including rescheduling your skate or a refund.

For all changes to bookings or refunds our team will be working as quickly as they can. Thank you for bearing with us as we do our utmost to respond to changes; your understanding is greatly appreciated.

I was planning to visit as part of your Community Days programme: will these be rescheduled?

We are still planning to run Community Days in December and January once we re-open – please see rescheduled dates here. Booking is now open for our session for NHS staff, care professionals, 'Blue Light' workers on 7-10 December, book your spot now. 

Are Locals’ Passes still going on sale?

Locals’ Passes will be available to buy from 1 December, and will be valid until 31 December 2021. See more information here.

Is your shop open?

Our webshop remains open here. Our on-site shops will reopen when Eden reopens on Thursday 3 December.

Will ice skating be available when you reopen?

Ice skating tickets for when we reopen this winter are on sale now. Visit our ice skating page. 

Do I have to book ahead to visit?

Yes, absolutely. To help maintain effective social distancing by staggering entries we’ve introduced timed ticketing slots for all visitors.

All visitors to Eden must now pre-book a time slot in advance of each visit, including Members, Passholders, and those who can visit for free.

Please note that, in line with updated government guidance, you must not visit the Eden Project in a group of more than six people (unless in one household or support bubble, or as part of a booked school/university visit).

Limited, timed tickets are available every day. Book your visit online.

Need to know more? Read our ticketing FAQs.

What safety measures have you put in place?

Your health and safety are our top priority so, as you’d expect, we’ve introduced a few changes.

Here’s our commitment to you:   

  1. We’ve limited guest numbers and introduced timed ticketing so that social distancing can be maintained with confidence.  
  2. We’re following the Covid-19 government safety advice for all guests and staff to achieve the highest standards. We assess guidelines daily. 
  3. We have new operating procedures, cleaning schedules and one-way systems to help manage social distancing.  
  4. We’ve put in protective screens and installed barriers to provide safe separations in areas that need it. You’ll see some staff wearing personal protective equipment so they can work safely. 
  5. We are contactless and cashless.

It’s up to you help keep us safe too: 

  • Maintain your two-metre social distancing – that's one and a half wheelbarrows, two average garden spades, a cow, a surfboard…  
  • Ensure that, in line with updated government guidance, you must not visit the Eden Project in a group of more than six people (unless in one household or support bubble, or as part of a booked school/university visit).
  • Wear your mask in the appropriate areas.
  • Check in to the Eden Project using the NHS COVID-19 contact tracing app.

Keep those hands clean!   

Do I need to wear a face covering?

We require that visitors wear face coverings at the Eden Project, in all indoor spaces (except for our catering venues), in line with government guidance. This includes the Visitor Centre, the Core, and the Rainforest and Mediterranean Biomes.

What food options are currently available?

From stone-baked pizza to freshly rolled burritos, sourdough toasties to hearty salad bowls, there’s lots to tickle your tastebuds on our delicious new menu. We've even opened a drinks terrace in our Mediterranean Biome, for that real holiday feeling. Our food and drink options can be enjoyed inside or around the gardens as takeaway options. Find out more about eating at the Eden Project.

Are you accepting cash?

We are not currently accepting cash at the Eden Project. 

Is Eden still an accessible attraction?

Find out more about how we are continuing to ensure that our site is accessible during this time, in our updated Accessibility guide.

Can I still bring my dog?

We are continuing to permit dogs in our outdoor spaces at the Eden Project. Find out more about visiting with dogs.

Is everything open at the Eden Project?

We are regularly reviewing Covid-19 government safety advice and adjusting our operations in accordance.

Here is a full list of the places and services that are currently not open to visitors:

  • Land Train
  • Park and ride service
  • Minibeast Mansion play tower
  • Core galleries and Core Lab (Invisible Worlds)
  • Galleries across site: the Stage, Invisible Worlds, Ocean Exhibit
  • Some structures inside the Rainforest: Cool Room; Malaysian House, Baobab Bar; Rainforest Lookout; Orchid House.
  • Dog shelter
  • Cash machine
  • Some cafés including the Core Café and Juice Bar

Is your free entry offer for NHS staff / care workers still available?

We are offering a number of Community Days on which NHS staff / care workers can visit us for free this winter. Find out more and book ahead online