The Eden Project wants to provide a great experience for all ages, abilities and backgrounds.
Accessibility at Eden
Your health and safety are our top priority as we reopen the Eden Project during coronavirus. As you’d expect, we’ve had to introduce a few adjustments to our site, which change the way we ensure accessibility:
Accessible parking: Apple Car Parks are available for use as drop-off points.
Core external lift: The external lift is available for use, with a hand sanitiser installed at the entrance.
Easy access routes: The easy access route from the Visitor Centre to the Core is not available due to the narrow footpaths between the bridge and the Visitor Centre. To help with navigating the site, areas within the Outdoor Gardens that are not wheelchair accessible are highlighted on signposts.
Transportation: Unfortunately, due to current government guidance around social distancing, and proximity within enclosed spaces, we are unable to operate the Land Train, our park and ride service, or our golf buggies. We will continue to review this as government guidelines change.
In the absence of a park and ride service we invite you to use the Apple Car Parks as drop-off points.
Access volunteers: Due to social distancing guidelines we are not able to offer visitors the assistance of access volunteers.
Accessible toilets: Accessible facilities are open in the Visitor Centre and ground floor of the Link building (in between the Biomes). A Changing Places toilet is also available in the Visitor Centre.
- Manual wheelchairs: These are available in the Apple car parks and Visitor Centre. All wheelchairs are routinely cleaned by stewarding staff before after use.
- Powered wheelchairs: These must be booked ahead.
- All-terrain Tramper mobility scooter: This is currently bookable by existing Countryside Mobility members only, and must also be booked ahead.
To book a either a powered wheelchair or the Tramper, please get in touch directly with the Eden Team on firstname.lastname@example.org or call us on 01726 811911.
About accessibility at the Eden Project
We work with the Sensory Trust to find creative approaches to physical access and sharing information. If you have a question you'd like to ask us about access or facilities and you can't find the answer on this page please email us and we'll ensure you have all the information you need before you visit.
We also offer ‘relaxed’ versions of many of our family activities, designed to welcome audience members who may benefit from a more informal experience, such as those with autism and sensory or communication needs. Read one parent's experience in her blog.
We're proud to have been awarded the Readers’ Choice award at the Rough Guide to Accessible Britain Awards in 2010, and to have a fantastic write-up in the Rough Guide to Accessible Britain. We were also named best visitor attraction for Access and Inclusivity in the Cornwall Tourism Awards 2016, and were crowned winner of the Inclusive Tourism Award by Visit England in 2017.
In this guide
- Before you arrive: planning your visit and personal assistance
- How to get to the Eden Project
- When you arrive
- During your visit
- Useful contacts
We offer a scheme for people who experience mobility or sensory impairments. We have an excellent team of volunteers to assist visitors around the project. There is no charge for this service. In order to ensure that there is a volunteer available please book at least two weeks in advance by telephone on 01726 818558 or email email@example.com. When on site a member of staff is always close at hand to offer you all/any assistance required.
Assistance dogs are welcome at Eden and water is available for them around the site. Find out more about bringing dogs to the Eden Project.
If you have personal assistants to help you, there is no admission charge for them.
We welcome all types of mobility vehicles and we also have a number of manual wheelchairs (approx 40) which are free of charge and available to borrow on a first come first served basis (*booking isn’t necessary for the manual chairs*). These chairs are stored in the accessible parking areas Apple 1 & 2.
We have six powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment. The weight limit for these chairs is 21 stone; you can find out more in our powered wheelchair safety guide.
If you would like to book a powered chair please call the Box Office Team on 01726 811911.
"We visited the Eden Project with my 87-year-old frail mum. The help given from start to finish was excellent."
All-terrain Tramper mobility scooter
We are pleased to partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive outdoor gardens and estate. Able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored.
As we have just one Tramper available for hire, it is strongly recommended to book ahead.
If you would like to book a powered chair or Tramper please call the Box Office Team on 01726 811911.
Please note there is a requirement of a CM Membership (which includes being given a short training session) before hiring a Tramper at Eden. Membership (either £2.50 for a 2 week Taster, or £10 for Annual) then gives access to Trampers across around 50 outdoor attractions around the South West. This can be purchased onsite.
Please check our Directions page, which includes information on how to get here on foot, by bike, car, public transport, or from the airport.
When you drive into the Eden Project please display your Blue Badge clearly if you have one. If you are not a Blue Badge holder but require certain access needs, please speak to a car park attendant on arrival or contact us on 01726 818558 prior to your visit.
We have three access designated car parks in Apple 1, Apple 2 and Banana. These are not solely limited to those who are in possession of a Blue Badge but can also be utilised by those who have mobility issues, require a wheelchair or have organised access assistance.
In addition to this we can also offer closer parking to Park-and-ride bus stops, which take a direct route to the Visitor Centre and, if appropriate, we can organise a member of the Eden Team to pick you up from your car and take you straight to the Visitor Centre.
Please note, Park-and-ride buses do not run from the accessible car parks
If you have any questions about accessible parking and access issues please call our Access Eden helpline on 01726 818558 or 01726 811911 for the main switchboard.
The Park-and-ride buses run a non-stop service from the car parks to the nearest drop off point to the Visitor Centre. The buses are fully accessible and all pick up and drop off points have raised kerbs to accommodate access.
When you drive into the Eden Project please display your Blue Badge clearly if you have one. If you are not a Blue badge holder but need accessible parking please speak to a car park steward when you arrive. Accessible parking spaces are available in car parks Apple 1, Apple 2 and Banana. The car park stewards will direct you. Please note the Park-and-Ride buses do not run from these car parks. To get to the Visitor Centre from Apple 1 car park you need to go down a tarmac path. The path is 32 metres long. The gradient is 1:18 with a short steeper section at 1:10. You can book assistance before you arrive. Please telephone our access line on 01726 818895 for more information or 01726 811911 for the main switchboard. There are manual wheelchairs available in Apple 1 car park.
If you need to drop off someone there is a drop-off area in Apple 2 car park – for directions just ask any of our car park stewards. If further assistance is required please call the steward team on 07929 202408.
The taxi drop off point is Banana coach park where you will also find toilet facilities and lockers.
In front of the Visitor Centre there is a covered area. This area has flat level access. There are toilets and a cash point and on the right is the Visitor Centre where you buy tickets and enter the Eden Project. If you need to borrow a wheelchair or would like assistance please see a steward in the Visitor Centre.
The Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for one person with a disability and up to two personal assistants. We also have ADI toilets on site for the blind or visually impaired: one in the Link and one in the Visitor Centre.
"That @edenproject has a loo with a bench and hoist makes it one of only a few places we can have a family day out"
a) Getting Around
Gradients and surfaces
The Eden Project is an old clay mine and as such it is a challenging site with a variety of gradients. Zig-zag paths that cross the slopes have been used to keep steep gradients to a minimum. There are a number of accessible transport options on site and the stewards are always keen to help. Path surfaces on site inside and outside the biomes are tarmaced except for some of the paths in the Outdoor Garden in the Wild Cornwall area. Please note that the upper floor of the link building, whilst accessible, is a decked area, so could prove bumpy for some mobility vehicles. If you experience, or think you might experience problems please contact a member of staff either before your visit or whilst you're here who will help you access the biomes via an alternative route.
There are three recommended routes from the Visitor Centre to the Link building. Inside the Link building you will find a range of facilities including cafes, seating, toilets and of course the entrances to the Biomes. These routes offer the easiest access to the Biomes.
Route 1: Minimum gradient - The Core
Turn to the right from the Visitor Centre, go over the bridge and take the lift down to the back of the Core building. Turn left out of the lift and follow the sloping path around the edge of the outside seating area. Then turn right onto the main path to the Link building and the Biomes.
Route 2: Gentle gradient - The zig-zag path
Walk left from the Visitor Centre down the zig-zag path which is a continuous 1:18 graded tarmac path with landings at each end. This is the most commonly used route, keep heading down to the middle of the pit and then head to the Link building and the entrance to the biomes.
Route 3: Assisted transport - The Land Train
Turn left from the Visitor Centre and take the left turning under the covered walkway to the Land Train. The Land train will take you through the Outdoor Garden to the Stage area which is a short flat walk from the Link building and the entrance to the biomes. The last carriage has been adapted to accommodate up to 3 wheelchairs, it is also able to carry most larger mobility wheelchairs. The entrance to the Biomes is through the Link building which is between the two biomes. The Link building contains restaurants, cafes and toilets.
b) Accessible services and facilities
To help Eden provide you with the best possible service we ask you to provide any access requirements you may have when booking your tickets. The box office staff are fully trained to help with any information regarding access and have attended TypeTalk training. Tickets can be booked by telephoning the box office on 01726 811911 or on the Tickets page of our website.
"A fab day out - huge thought has gone into wheelchair accessibility"
Review on Euan's Guide
All toilets on site are easily accessible and offer accessible facilities. They are located in Banana coach park, the Visitor Centre (on the left as you come in), The Core and in the Link Building between the Biomes.
Our accessible toilets in the Visitor Centre and Link are equipped with the RoomMate device, which plays a bespoke audio description allowing blind and visually impaired visitors to navigate the space. Listen to a taster online.
d) Hearing loops
A hearing loop is available at the access ticketing booth (till number 13) located in the Visitor Centre at arrival. It will be shown by the T and ear symbol sign on the desk.
"Our son has many sensory issues. So it is a wonderful place for him to engage his needs"
e) Food and drink
The restaurants and cafés at Eden offer vegetarian, vegan and gluten-free options. As well as enjoying the food you can also find out all about food and how it grows at Eden. We support the local economy by buying local food when we can.
Our permanent catering outlets and bars have dropped counters to help with accessibility.
f) Seating and shelter
Eden has plenty of sheltered and indoor spaces as well as the great outdoors. There are also plenty of places to take a rest, on a seat or on some grass.
g) Medical assistance
If you require medical assistance please speak to a member of the Eden Team who will call a member of the First Aid Team. We have a First Aid room in the Visitor Centre, the Link Building and the Core (closed to visitors – except for school groups – until 25 May 2018 for a major refurbishment). We also have a paramedic onsite.
h) Sensory highlights
The Eden Project is a feast for all the senses.
After arriving at Eden you will go through the Visitor Centre and step out onto the viewing platform where you will be presented with the spectacle that is Eden. The breathtaking landscape encircles the Biomes, giant stage and the Core, our unique copper roofed building. The more you look the more you see. As you explore you will be tantalised by the colours, shapes and patterns that present themselves! Eden is a living project that will be different every time you come.
The Biomes offer a full sensory experience as you travel from the temperate tropics outside through the humidity of the Rainforest Biome and the dry warmth of the Mediterranean Biome. There are many natural textures that can be explored in the Outdoor Garden particularly in Wild Cornwall.
Listen to the roar of the waterfall in the Rainforest Biome, or see if you can identify some of the British birds that have made the Outdoor Garden their home. Every summer Eden puts on the Eden Sessions, a series of outdoor concerts; come and experience the joy of music in the magical setting of Eden.
Take in the rich smell of nature decomposing in the Rainforest Biome and the dry fragrance in the Mediterranean Biome. Outside you will find a range of heady scents through the garden of flowers, lilies, sweet peas and many more!
Enjoy the fresh taste of local produce at all of the restaurants and cafes or try our own Eden Ale, brewed with St Austell Brewery. Cool down with a Cornish ice cream or take home a tempting treat from the Shop.
i) Rainforest Canopy Walkway
j) Ice skating with a wheelchair
When our ice rink is open during the winter we welcome manual wheelchair users on it. Find out more on our ice skating page.
k) Zipwire access
We have a number of adventure activities at the Eden Project, run by our friends at Hangloose. They are happy to open the zipwire an hour early (on request) so that disabled users can have exclusive use of the areas, offering a relaxed atmosphere to enjoy the SkyWire with friends or family. Find out more.
The Park-and-Ride buses run a non-stop service from the pick-up point at the end of the covered path from the Visitor Centre. Please ask a steward if you need assistance up this path. The buses are fully accessible and all pick up and drop off points have raised kerbs to accommodate access.
All bus services to St. Austell, St Austell train station, Newquay, Helston, Falmouth and Truro leave from Banana car park. Telephone the Traveline on 0871 200 22 33 for timetables and more information. Get more information on our website.
We are always looking for feedback, good or bad, on the service and experience that we provide. Please take the time to let us know about your visit, what worked and what could work better. You might also like to leave feedback on the Rough Guide to Accessible Britain website.
"Fantastic feedback from visitors [to Eden], saying everything is thought through from start to finish."
Rough Guide to Accessible Britain
Eden information line
Telephone 01726 811911 for general information.
Email firstname.lastname@example.org for box office enquiries.
Eden Access volunteers
Telephone 01726 818558
Telephone 01726 222900 or email email@example.com
This access guide for the Eden Project has been developed by the Sensory Trust. The guide is based on the Access Chain which looks at access through the stages of a visitor’s experience.