Visiting with confidence
Find out more about what to expect during your visit, as we’ve introduced changes to keep you safe during the coronavirus pandemic, including the requirement to prebook your visit online.
Hear from our visitors
We asked people what they thought of visiting Eden now that are Biomes are open again.Play video
"A wonderful visitor experience very thoughtfully made super safe and easy. This is social distancing tourism at its best... the setting and planting remain utterly breathtaking."
Need to know more? Read our ticketing FAQs.
FAQs about visits this autumn
Below is a selection of useful information about visits made during the coronavirus pandemic. Please visit our general FAQs page for more lots more information about visiting the Eden Project and for our detailed ticketing FAQs.
Do I have to book ahead to visit?
Yes, absolutely. To help maintain effective social distancing by staggering entries we’ve introduced timed ticketing slots for all visitors.
All visitors to Eden must now pre-book a time slot in advance of each visit, including Members, Passholders, and those who can visit for free.
Please note that, in line with updated government guidance, you must not visit the Eden Project in a group of more than six people (unless in one household or support bubble, or as part of a booked school/university visit).
Limited, timed tickets are available every day. Book your visit online.
Need to know more? Read our ticketing FAQs.
What safety measures have you put in place?
Your health and safety are our top priority so, as you’d expect, we’ve introduced a few changes.
Here’s our commitment to you:
- We’ve limited guest numbers and introduced timed ticketing so that social distancing can be maintained with confidence.
- We’re following the Covid-19 government safety advice for all guests and staff to achieve the highest standards. We assess guidelines daily.
- We have new operating procedures, cleaning schedules and one-way systems to help manage social distancing.
- We’ve put in protective screens and installed barriers to provide safe separations in areas that need it. You’ll see some staff wearing personal protective equipment so they can work safely.
- We are contactless and cashless.
It’s up to you help keep us safe too:
- Maintain your two-metre social distancing – that's one and a half wheelbarrows, two average garden spades, a cow, a surfboard…
- Ensure that, in line with updated government guidance, you must not visit the Eden Project in a group of more than six people (unless in one household or support bubble, or as part of a booked school/university visit).
- Wear your mask in the appropriate areas.
- Check in to the Eden Project using the NHS COVID-19 contact tracing app.
Keep those hands clean!
Do I need to wear a face covering?
We require that visitors wear face coverings at the Eden Project, in all indoor spaces (except for our catering venues), in line with government guidance. This includes the Visitor Centre, the Core, and the Rainforest and Mediterranean Biomes.
What food options are currently available?
From stone-baked pizza to freshly rolled burritos, sourdough toasties to hearty salad bowls, there’s lots to tickle your tastebuds on our delicious new menu. We've even opened a drinks terrace in our Mediterranean Biome, for that real holiday feeling. Our food and drink options can be enjoyed inside or around the gardens as takeaway options. Find out more about eating at the Eden Project.
Are you accepting cash?
We are not currently accepting cash at the Eden Project.
Is Eden still an accessible attraction?
Find out more about how we are continuing to ensure that our site is accessible during this time, in our updated Accessibility guide.
Can I still bring my dog?
We are continuing to permit dogs in our outdoor spaces at the Eden Project. Find out more about visiting with dogs.
Is everything open at the Eden Project?
We are regularly reviewing Covid-19 government safety advice and adjusting our operations in accordance.
Here is a full list of the places and services that are currently not open to visitors:
- Land Train
- Park and ride service
- Minibeast Mansion play tower
- Core galleries and Core Lab (Invisible Worlds)
- Galleries across site: the Stage, Invisible Worlds, Ocean Exhibit
- Some structures inside the Rainforest: Cool Room; Malaysian House, Baobab Bar; Rainforest Lookout; Orchid House.
- Dog shelter
- Cash machine
- Some cafés including the Core Café and Juice Bar
Is your free entry offer for NHS staff / care workers still available?
Our free entry offer for NHS and care workers was very popular and is now closed. We're sorry if you were unable to take advantage of this offer.